Customer Service Representative
4 tygodni temu
Be part of a dynamic team
We are seeking a highly motivated and customer-focused individual to join our Qatar Airways Contact Centre team in Wroclaw, Poland.
As a Customer Service Representative, you will be responsible for providing exceptional service to our customers through various communication channels, including telephone, email, and web chat.
Your key responsibilities will include:
- Responding to customer inquiries and resolving issues in a professional and timely manner
- Selling and promoting Qatar Airways products and services to customers
- Creating new reservations and making changes to existing reservations
- Providing quotes and issuing tickets
- Supporting e-commerce, trade, and frequent flyer program activities
You will also have the opportunity to undergo comprehensive training on our Amadeus system and Qatar Airways products and policies.
If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
About the role
The ideal candidate will have:
- A high school qualification with 1 year of job-related experience in customer services
- Relevant experience in GDS systems (Amadeus) is an added advantage
- Computer literacy and good typing skills
- Excellent communication skills in English and Spanish
- Active listening skills and the ability to work in a fast-paced environment
What we offer
We offer a competitive salary package, travel benefits, relocation support, annual leave, and other benefits applicable as per local labor law.
Join us and be part of an extraordinary story where you can grow and develop your skills and experience.
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