Customer Service Representative

4 tygodni temu

Wrocław, Województwo dolnośląskie, Polska Qatar Duty Free Pełny etat

Be Part of Our 5-Star Team

We are seeking a highly skilled and customer-focused Russian language speaker to join our Qatar Airways Contact Centre team in Wroclaw, Poland.

As a Customer Service Representative, you will be responsible for providing exceptional service to our customers through various communication channels, including telephone, email, and web chat. Your primary goal will be to ensure customer satisfaction in every interaction while working closely with the team to deliver top-quality customer service.

Your key responsibilities will include:

  • Responding professionally to customer inquiries and resolving issues in a timely and efficient manner.
  • Selling, up-selling, and cross-selling Qatar Airways products and services to customers.
  • Creating new reservations and making changes to existing reservations, providing quotes on correct fares and rules of carriage issuance and re-issuance of tickets.
  • Handling multi-products and services as required and escalating queries to senior contact centre staff when necessary.
  • Supporting e-commerce, trade, and frequent flyer program activities.
  • Processing ticket refunds.

This is a fantastic opportunity to join a dynamic team and develop your skills in a fast-paced environment. You will receive comprehensive training and support to ensure your success in this role.

As a valued member of our team, you will enjoy a competitive salary package, travel benefits, relocation support, annual leave, and other benefits applicable as per local labour law.

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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