Technical Support

6 dni temu

Wrocław, Polska Align Technology Pełny etat

About this opportunity

Your mission is to deliver premium customer experience during the entire process of processing, delivering iTero Technology and technically support the customers. The Role of the Technical Support/ Onboarding representative is to be in charge of handling the communication, coordination and overall support for customers that acquired an iTero scanner before the clinical training is completed and to take care of the Technical issues. The Technical and the Onboarding support includes, educating the customer on the timeliness, logistics, office technical requirements and scanner installation process. Due to the nature of the support, they should be equipped to handle incident requests coming from internal and external users of our Scanner and CAD/ CAM services responding to customer technical issues related to proprietary hardware, software and web applications. The required tasks include, but are not limited to, remotely troubleshooting customer issues, working closely with customer service teams, communicating with customers, ensuring issues and solutions documented in the ticket system and database. The location of your office will be Wrocław. We can offer a hybrid work model (2 HO days). In this role, you will… Work with customer via ticket, phone or e-mail about new scanner installation/registration or technical issue, SW upgrades, basic networking, Scanning Assistance, parts and scanner delivery status information, basic clinical questions related to software inquiry / navigation assistance, strong software or hardware failure identification, call back requests and others. Ability to communicate technical issues in an easily understood manner. Provide onsite repair on proprietary hardware if necessary Focal point in communication between the customer and leasing company. Guide customer throughout the leasing process, making sure that financial documents are complete and accurate. Manage and monitor customer accounts Review shipments in the region and ensure they are being scheduled, handled, and shipped as per the regulation Ensure timely resolution to customer contact issue whether it is an e-mail, tickets, inbound or outbound call. Update and complete tasks that have been assign by the supervisors or managers, aside from those received via phone or email; such as complaint follow-ups, reassigned calls, etc. Coordinate shipment of equipment and ensure the effective fulfillment of objectives and deadlines assigned to the group. Assisting internal customers with necessary documentation (e.g. pro-forma invoice, RA, documentation). Contribute to and maintenance of the shared team knowledge base and procedures Coordinate shipment of equipment and ensure the effective fulfillment of objectives and deadlines assigned to the group. Initiate the Return Material Authorization (RMA) process Conduct Admin related tasks whenever necessary Perform other duties as assigned. In this role, you’ll need … Bachelor level preferred +4 years’ of experience in a similar role for a fast growing international company. Experience working with medical or other equipment preferred Excellent written and verbal communication skills in English and local language Any other additional language is a plus Experience working with import and export regulations preferred. Experience with Salesforce.com and/or SAP it would be consider as a plus. A good understanding of and ability to troubleshoot MS Windows Operating Systems. Knowledge of Apple Macintosh is a plus A good understanding of networking concepts and ability to troubleshoot different web browsers.

  • Technical Support Representative

    2 tygodni temu

    Centrum, Wrocław, Polska STATSCORE Sp. z o.o. Pełny etat

    STATSCOREWe are a leading global company that provides innovative products for the sports industry. We specialize in collecting, organizing, and delivering high-quality sports data to sports enthusiasts, media, and betting organizations, with the aim of enhancing the world of sports every day.OUR PRODUCTSOur in-house products are all sport-related, offering...

  • Technical Support Consultant

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Unit4 Pełny etat

    Job DescriptionWhat you will doAs a Technical Support Consultant for Unit4 ERP, you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will need to provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases and the completion of a...

  • Technical Support Consultant

    4 tygodni temu

    Wrocław, Polska Unit4 Pełny etat

    Job DescriptionWhat you will doAs a Technical Support Consultant for Unit4 ERP, you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will need to provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases and the completion of a...

  • Technical Support Application Analyst

    2 miesięcy temu

    Wrocław, Polska Relativity Pełny etat

    Location: Wroclaw Department: Relativity Service Delivery Work Status: Full-time Location Type: Remote Overview Are you looking to be in a workplace where colleagues inspire one another? Are you interested in competitive and impactful benefits? Do you prefer flexible work arrangements?The Application Analyst provides technical support aligned...

  • Technical Support Application Analyst

    4 tygodni temu

    Wrocław, Polska Relativity Pełny etat

    Location: Wroclaw Department: Relativity Service Delivery Work Status: Full-time Location Type: Remote Overview Are you looking to be in a workplace where colleagues inspire one another? Are you interested in competitive and impactful benefits? Do you prefer flexible work arrangements?The Application Analyst provides technical support aligned...

  • Technical Customer Support Representative

    4 tygodni temu

    Wrocław, Polska PROMETHEAN LIMITED Pełny etat

    At Promethean... We're on a mission to transform the way people learn and collaborate around the world. For over 25 years, we've been empowering educators, innovators, and business leaders with our award-winning interactive displays and software solutions that transform learning and workspaces into connected, creative environments.Our company is rooted in...

  • Technical Customer Support Representative

    1 miesiąc temu

    Wrocław, Polska PROMETHEAN LIMITED Pełny etat

    At Promethean... We're on a mission to transform the way people learn and collaborate around the world. For over 25 years, we've been empowering educators, innovators, and business leaders with our award-winning interactive displays and software solutions that transform learning and workspaces into connected, creative environments.Our company is rooted in...

  • Technical Lead

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska C-Support Pełny etat

    Szwajcarska, nowoczesna firma technologiczna. Klient jest wiodącym dostawcą rozwiązań e-biznesowych w Europie. Firma oferuje kompleksowe i zintegrowane rozwiązania dla handlu elektronicznego i cyfrowej komunikacji.Poszukujemy Tech Leader - Senior C# Developer, który dołączy do wrocławskiego zespołu realizującego projekty dla jednych z najbardziej...

  • Molecular Biology Technical Customer Support

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska QIAGEN Pełny etat

    Overview At the heart of QIAGEN's business is a vision to make improvements in life possible. We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the...

  • Technical Support Engineer

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Vonage Pełny etat

    About Us:Vonage is changing the game when it comes to inside sales and contact center technology, helping organizations worldwide enhance their customer connections and provide top-notch experiences. As a key Salesforce ISV partner with a global customer base, Vonage is dedicated to innovation and continuous international growth, driving transformation for...

  • Technical Support Engineer

    4 tygodni temu

    Wrocław, Polska Vonage Pełny etat

    About Us: Vonage's award-winning inside sales and contact centre technology revolutionizes the way organizations connect with their customers worldwide, enabling them to deliver a personalized and unique customer service experience and drive a more effective sales and marketing team. We are a leading Salesforce ISV partner with customers spanning six...

  • Technical Support Engineer

    1 miesiąc temu

    Wrocław, Polska Vonage Pełny etat

    About Us: Vonage's award-winning inside sales and contact centre technology revolutionizes the way organizations connect with their customers worldwide, enabling them to deliver a personalized and unique customer service experience and drive a more effective sales and marketing team. We are a leading Salesforce ISV partner with customers spanning six...

  • Technical Support Engineer

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Vonage Pełny etat

    About Us:Vonage's award-winning inside sales and contact centre technology revolutionizes the way organizations connect with their customers worldwide, enabling them to deliver a personalized and unique customer service experience and drive a more effective sales and marketing team. We are a leading Salesforce ISV partner with customers spanning six...

  • Technical Support with German and Dutch

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Cyclad Pełny etat

    For our customer, leader in consulting, technology services and digital transformation we are looking for a Technical Support Specialist with German and Dutch.Project information:Working model: 100% remotelyWorking hours: Monday-Friday (start between 8-9:30)Type of employment: long-term contract of employmentLevel: JuniorRemuneration: PLN gross (depending on...

  • Technical Support Engineer DevOps Support Team

    4 dni temu

    Wrocław, dolnośląskie, Polska airSlate Pełny etat

    At airSlate, our journey began in Boston, USA, in 2008. What started as a single product with 3,000 customers has grown into an influential tech company with 1000+ team members across six offices worldwide. In 2022, airSlate reached a total valuation of $1.25 billion and became a 'Unicorn '. But even as we scale, team members remain our most valuable...

  • Technical Support Engineer with Spanish and English

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska MOVATE SP Z.O.O. Pełny etat

    Operating system, WindowsYour responsibilities, Troubleshoot and resolve technical issues related to Hardware and Software products., Understand and maintain subject matter expertise of products, solutions, and policies of our client., Assist customers utilizing problem solving skills and customer empathy., Report bugs and trends to the necessary...

  • Technical Writer

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Pari Schulen Pełny etat

    ARRISE powering Pragmatic Play is a leading game developer providing player-favorites to the most successful global brands in the iGaming industry. Powering up new possibilities of play through one single API, ARRISE powering Pragmatic Play offers a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, sportsbook and more,...

  • Molecular Biology Technical Customer Support

    4 tygodni temu

    Wrocław, Polska QIAGEN Pełny etat

    Overview At the heart of QIAGEN’s business is a vision to make improvements in life possible. We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across...

  • Molecular Biology Technical Customer Support

    1 miesiąc temu

    Wrocław, Polska QIAGEN Pełny etat

    Overview At the heart of QIAGEN’s business is a vision to make improvements in life possible. We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across...

  • Technical Support Engineer with Spanish and English

    3 tygodni temu

    Wrocław, Lower Silesia, PL MOVATE SP Z.O.O. Pełny etat

    Operating system, WindowsYour responsibilities, Troubleshoot and resolve technical issues related to Hardware and Software products., Understand and maintain subject matter expertise of products, solutions, and policies of our client., Assist customers utilizing problem solving skills and customer empathy., Report bugs and trends to the necessary...