Technical Support and Onboarding Representative
3 dni temu
Your mission is to deliver premium customer experience during the entire process of processing, delivering iTero Technology and technically support the customers. The Role of the Technical Support/ Onboarding Representative is to be in charge of handling the communication, coordination and overall support for customers that acquired an iTero scanner before the clinical training is completed and to take care of the Technical issues.
This work requeries to work from the office from Tuesday to Thursday, HO is possible on Monday and Friday.
Key Responsibilities
- Work with customer via ticket, phone or e-mail about new scanner installation/registration or technical issue, SW upgrades, basic networking, Scanning Assistance, parts and scanner delivery status information, basic clinical questions related to software inquiry / navigation assistance, strong software or hardware failure identification, call back requests and others.
- Ability to communicate technical issues in an easily understood manner.
- Provide onsite repair on proprietary hardware if necessary
- Focal point in communication between the customer and leasing company. Guide customer throughout the leasing process, making sure that financial documents are complete and accurate.
- Manage and monitor customer accounts
- Review shipments in the region and ensure they are being scheduled, handled, and shipped as per the regulation
- Ensure timely resolution to customer contact issue whether it is an e-mail, tickets, inbound or outbound call.
- Update and complete tasks that have been assign by the supervisors or managers, aside from those received via phone or email; such as complaint follow-ups, reassigned calls, etc.
- Assisting internal customers with necessary documentation (e.g. pro-forma invoice, RA, documentation).
- Coordinate shipment of equipment and ensure the effective fulfillment of objectives and deadlines assigned to the group.
- Initiate the Return Material Authorization (RMA) process
Skills Knowledge & Expertise
- Bachelor level preferred
- 1 – 4 years’ of experience in a similar role for a fast growing international company.
- Experience working with medical or other equipment would be a plus
- Excellent written and verbal communication skills in English and local language. Any other additional language is a plus.
- Experience working with import and export regulations preferred.
- Experience with Salesforce.com and/or SAP it would be consider as a plus.
- A good understanding of and ability to troubleshoot MS Windows Operating Systems. Knowledge of Apple Macintosh is a plus
- A good understanding of networking concepts and ability to troubleshoot different web browsers.
Benefits
- Private healthcare Luxmed,
- Multisport card,
- Private insurance,
- Meal vouchers,
- Co-financing of company products,
- Employee Support Program.
Zachęcamy do zapoznania się z naszą Procedurą Sygnalistów. Szczegółowe informacje znajdziesz, klikając w poniższy link:
Align Technology (Poland).pdf
-
Technical Support
7 miesięcy temu
Wrocław, Polska Align Technology Pełny etatAbout this opportunity Your mission is to deliver premium customer experience during the entire process of processing, delivering iTero Technology and technically support the customers. The Role of the Technical Support/ Onboarding representative is to be in charge of handling the communication, coordination and overall support for customers that acquired an...
-
Customer support representative Polish/English and German
4 miesięcy temu
Wrocław, Polska OVHcloud Pełny etatCustomer support representative Polish/English and German Within your #OneTeam - you will work in an IT company – a leading European cloud and hosting provider with a global presence - you will learn about our services - you will develop your soft skills - you will learn to look for and provide solutions to customers Your main responsibilities -...
-
Manager Banking Accounting EMEA
4 tygodni temu
Bierutowska 57/59, Wrocław, Polska Align Technology Pełny etatJoin our dynamic finance team in Wrocław as a Manager, Banking Accounting EMEA where you'll play a pivotal role in managing a high-performing team and driving financial operations for 18+ legal entities across EMEA.Location: Wrocław-based role with a flexible hybrid work model (2 home-office days per week).Team Leadership: Lead and mentor a team of 3-5...
-
Technical Support Specialist with German and English
2 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Hemmersbach Pełny etatJob Description:We are seeking a skilled Technical Support Specialist to join our team at Hemmersbach.Job Summary:The successful candidate will provide exceptional IT support to our global customers, analyzing and troubleshooting application/OS problems, managing tickets in our ticketing system, and working on 8-hour shifts from our office in Wrocław.Key...
-
Sr BI Reporting
3 dni temu
Bierutowska 57/59, Wrocław, Polska Align Technology Pełny etatJoin a team that is changing millions of lives. Transforming smiles, changing lives. At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we...
-
Regional Technical Sales Representative
1 miesiąc temu
Wrocław, Polska Europe Solutions UK Pełny etatJob Title: Sales Engineer Elevator Systems Location: Remote (the candidate must be based within the Lodz-Poznan-Wroclaw triangular area) As part of our client's exciting expansion plans, we are looking for an enthusiastic and results-oriented Sales Engineer to join a dynamic team in Poland. Our client, a leader in designing and manufacturing advanced...
-
Senior Technical Support Specialist
5 dni temu
Wrocław, Polska Antal Sp. z o.o. Pełny etatJob Description:Antal Sp. z o.o. is seeking a skilled Senior Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for ensuring the smooth operation of our IT infrastructure.About the Role:We are looking for an experienced professional with a strong background in technical support and IT infrastructure...
-
Customer Service Representative for Infor Nexus Products
2 tygodni temu
Wrocław, Polska Infor Pełny etatAbout the RoleWe are seeking a highly motivated and skilled Customer Service Representative to join our team at Infor, supporting our Nexus products. As a key member of our Client Service Specialist team, you will be responsible for managing customer relationships, resolving technical issues, and providing exceptional service to our clients.Key...
-
Technical Support Specialist with Global Reach
2 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Hemmersbach Pełny etatJob Description:We are seeking a highly skilled Technical Support Specialist to join our team at Hemmersbach. As a key member of our service desk, you will provide exceptional IT support to end users worldwide.Key Responsibilities:Provide timely and effective technical assistance to end users via phone, email, and chatAnalyze and troubleshoot application/OS...
-
Technical Support Specialist with German Language Skills
3 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Hemmersbach Pełny etatAs a Technical Support Specialist at Hemmersbach, you will play a critical role in providing top-notch IT support to our global client base. This exciting opportunity requires excellent problem-solving skills, a strong understanding of technical concepts, and the ability to work effectively in a fast-paced environment.Job DescriptionOur ideal candidate will...
-
Customer Success Technical Support Specialist
3 tygodni temu
Wrocław, Polska Open Loyalty Pełny etatAs a leading provider of loyalty and gamification solutions, Open Loyalty is seeking an experienced Senior Technical Support Specialist to join our team.We're a successful SaaS product company with 60+ clients across 40+ countries, offering innovative loyalty programs at scale. Our solution includes features like points, tiers, rewards, referrals, coupons,...
-
Customer Service Representative with German
4 tygodni temu
Wrocław, Polska 3400 Kyndryl Global Services Delivery Centre Polska Sp. z o.o Pełny etatWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
-
High-Performance Healthcare Sales Representative
4 tygodni temu
Wrocław, Województwo dolnośląskie, Polska Infermedica Pełny etatAbout InfermedicaInfermedica is a pioneering force in AI-powered care navigation, delivering unparalleled efficiency and accuracy through our symptom checker and virtual triage. Our clinically validated navigation guides patients and members to the most suitable and cost-effective care.We are seeking an ambitious Healthcare Sales Representative to join our...
-
IAM Technical Consultant
6 miesięcy temu
Wrocław, Polska Groupe SII Pełny etatFor one of our FMCG projects, we are looking for a Senior IAM Technical Consultant to lead and support the SailPoint IdentityNow development. This role requires a deep understanding of solutions within the IAM domain, and the openness to share knowledge and collaborate as a member of a Scrum Team. Don’t miss this exciting opportunity! Your role Configure...
-
2nd Level Support Engineer with Linux and German
5 miesięcy temu
Wrocław, Polska Antal Sp. z o.o. Pełny etatWe are looking for a skilled and experience Middleware Support Engineer to join our team, specializing in 2nd level support for application management. The role involves supporting 21 applications landscape. Your expertise will be critical in ensuring the smooth operation and maintenance of these applications. Responsibilities:Incident Management: issues...
-
Technical Support Expert for B2B SaaS Product
1 miesiąc temu
Legnicka , Wrocław, Polska Open Loyalty Pełny etatWe are Open Loyalty, a pioneering loyalty and gamification company empowering businesses to build lasting relationships with their customers.Our cutting-edge toolkit is used by 60+ clients across 40+ countries, enabling them to launch innovative loyalty programs at scale. As a Senior Technical Support Specialist, you will be the first point of contact for...
-
Customer Service Associate with Romanian and English
4 tygodni temu
Wrocław, Polska 3400 Kyndryl Global Services Delivery Centre Polska Sp. z o.o Pełny etatWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
-
Product Support Engineer
2 miesięcy temu
Wrocław, Polska SmartBear Pełny etatAt SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe,...
-
Application Senior Technical Consultant with German
5 miesięcy temu
Wrocław, Polska QAD Pełny etatJob Description QAD is looking for an Application Senior Technical Consultant with German who will analyze and resolve complex technical issues, ensuring smooth operations and providing technical guidance and support to the end user (customer). You will also contribute to the overall success of the organization by implementing effective solutions and...
-
Senior Technical Author
7 miesięcy temu
Wrocław, Polska Imagination Technologies Pełny etatThe roleAs an experienced Technical Author, or Information Developer, in the Technical Publications group, you contribute to the development and automation of customer-facing documentation.By providing editorial support of customer-facing documents, you will gain an understanding of the Imagination's technologies and will experience working with engineering...