Technical Support Expert for B2B SaaS Product
3 tygodni temu
We are Open Loyalty, a pioneering loyalty and gamification company empowering businesses to build lasting relationships with their customers.
Our cutting-edge toolkit is used by 60+ clients across 40+ countries, enabling them to launch innovative loyalty programs at scale. As a Senior Technical Support Specialist, you will be the first point of contact for our customers, maintaining a positive and professional attitude at all times.
Your primary responsibilities will include:
- Acting as a trusted partner to our customers, handling their queries and attending regular video meetings;
- Responding to email queries, solving them or passing them to our Developers if needed;
- Reporting issues and supporting customer accounts;
- Closely cooperating with our Customer Success Team Leader and the Engineering Team;
- Ensuring timely assistance to our clients, adhering to contracted SLAs.
You will thrive in this role if you have:
- Fluency in both Polish and English (daily communication with English-speaking clients);
- Previous experience in supporting a B2B product in a client-facing role;
- Basic knowledge of APIs using Postman or other tools;
- A basic understanding of creating sequence diagrams;
- A can-do attitude, optimism, and assertiveness;
- The ability to work under pressure;
- Tech-savviness - familiarity with terms like API and headless.
We offer a competitive salary of $85,000 per year, allowing you to enjoy a comfortable lifestyle while contributing to the success of our business.
You will join a dream team of 4 superstar Technical Support Specialists, working together to deliver exceptional customer experiences.
We provide completely remote work, your choice of hardware, learning budget, and excellent benefits, including premium-level private healthcare, Multisport, English classes, and more.
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