High Touch Operations Manager

3 tygodni temu


Kraków, Polska Randstad Polska Pełny etat

It's time for you

We are looking for an experienced High Touch Operations Manager for a client in the field of network technologies designed to serve the Internet.

what we offer

  • hybrid working model - 1/2 day a week from the office
  • office located in Krakow
  • temporary employment contract
  • Randstad Plus bonus package: sports card and medical care at an attractive price
  • Luxmed medical care package
  • work in an international team

your tasks

  • delivery of Expert Care services (including PCM, TSOM and legacy TS/SP Advantage, FTS services)
  • co-ordinates all areas to assist the customer in resolving their incidents as quickly as possible, maximizing availability. Acts as a point of escalation for the customer, keeping them updated throughout the life of their incident and assisting with an analysis of their incident after resolution
  • co-ordinates other Expert Care resources (i.e. Asset Manager, Learning Advisor, Technical Consulting Engineers) to maximize availability and increase the customer’s operational efficiency
  • leads the operational section of the Quarterly Business Review (QBR), building trust, articulating value and providing point of view
  • provide status reports to stakeholders
  • follow up on open action items and cases to ensure commitments are met
  • builds a relationship with customer’s operational team(s)
  • identify need for and assist with delivery of customer training

what we expect

  • experience as an operations manager or similar
  • knowledge of clients' business requirements and adaptation to services
  • ability to identify, plan and manage resource requirements
  • knowledge of the implementation of Expert Care services
  • ability to use operational assessment to recommend practices to improve client operations
  • good command of German and English

Employment agency entry number 47

this job offer is intended for people over 18 years of age



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