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(Junior) Customer Care Specialist with Czech or Slovak
4 miesięcy temu
(Junior) Customer Care Specialist is the person responsible for customer care via the various channels of (telephone, email, and messenger). This position requires communication skills, empathy, solution-finding skills, and good planning and task management. It is essential to have fluency in Czech/Slovak.
WHAT YOU'LL DO
• respond to customer inquiries via phone/email and assistance at the purchasing stage
• resolve customer complaints and issues in a timely and effective manner
• contact with courier companies to clarify shipments
• cooperation with other departments in Westwing
• fluent Czech or Slovak language
• an empathetic attitude
• feeling satisfaction when you manage to help someone
• ability to listen
• well-organized nature
• communicative English on a min. B2
• communicative Polish language
Aside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get:
- an inspiring, international, informal and nonpolitical environment for you to take ownership and grow your career
- a unique culture based on trust, support, and collaboration where we foster open communication with our Company All-Hands, regular Q&A sessions
- flexible working mode
- a competitive compensation package including benefits (private health care, sports card and life insurance)
- a beautiful, centrally located and dog-friendly office with free beverages, cafeteria with different lunch options, open spaces and sunny terrace
- 40% discount for Westwing Collection in our shop, 25% discount for all third-party brands, 10% family & friends voucher, Westwing Vouchers for special occasions
- regular company and team events
Westwing is Europe’s #1 in Beautiful Living eCommerce, now present in 12 European countries and has generated EUR 481m GMV (Gross Merchandise Volume) in 2023. As Europe’s premium one-stop destination for Design Lovers we offer a unique brand experience with a carefully curated assortment of our Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Club-Sales, (offline) Stores, the B2B Service (Westwing Business) and our Design Service. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018. Our team consists of more than 1600 professionals working together on our shared purpose to “Excite people to create homes that unlock the full beauty of life”. We work together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd. Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.
Customer Care
