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Customer Care Expert

3 miesięcy temu


Warsaw, Polska Xe Pełny etat

At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.  

ABOUT THIS ROLE 

Xe Money Transfer is seeking an enthusiastic and dedicated Customer Care Expert to join our team in Warsaw, Poland. As a Customer Care Expert, you will play a key role in providing exceptional service to our customers by addressing their inquiries, resolving complaints, and ensuring a positive customer experience.

OUR PRINCIPLES

  • AMBITION - We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery 
  • RESPONSIBILITY - We get involved, bring our perspective and are always open to new ideas. We take personal responsibility 
  • COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community 

ROLES & RESPONSIBILITIES 

  • Respond promptly and professionally to inbound calls, emails and chats from customers regarding their transactions, needs, or issues.
  • Make outbound calls to customers – either following up on queries or obtaining information that is needed to complete their transfer.
  • Listen actively to customers, empathize with their concerns, and provide practical solutions.
  • Resolve low level complaints by using established objection handling techniques and    determining the appropriate way forward
  • Build and maintain strong relationships with customers and colleagues based on trust and reliability.
  • Build a deep understanding of Xe’s services, products and processes, in order to optimise first call resolution and customer outcomes.
  • Adhere to global processes, actively monitoring own performance to ensure achievement of individual targets and KPIs.
  • Make appropriate product or service recommendations based on customer needs.

POSITION REQUIREMENTS 

  • High school diploma or equivalent (college education preferred).
  • Minimum of 1-2 years of experience in customer service or call centre roles.
  • Proficiency in MS Office and internet navigation.
  • Strong verbal and written communication skills.
  • Ability to work flexible schedules and adapt to changing priorities.
  • Customer-focused mindset with attention to detail and problem-solving skills.
  • Fluent English; additional languages desirable

If you are passionate about delivering exceptional customer service and thrive in a dynamic team environment, apply for this exciting opportunity and let’s talk

PERKS & BENEFITS 

  • Competitive Salary
  • Healthcare (Medical care package)
  • Working in a hybrid formula (Wednesday & Friday - Remote working)
  • Attractive office location - close to Gdańsk Railway Station
  • Subsidised glasses up to PLN 1000
  • Co-financing of kindergartens
  • Discounted Euronet Employee Share Purchase Plan (ESPP) 
  • Plumm Mental Health and Wellbeing 

We want Xe to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organization that encourages diversity in all respects. 

At Xe we are committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on recruitment@xe.com 

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.