Commercial Manager
3 tygodni temu
For our client - an international company operating distribution centres, we are looking for a Commercial Manager.
Your Duties
- Collaborate closely with the Commercial Director to identify new customer opportunities.
- Oversee pipeline management, drive opportunity development, and actively seek out new clients to maximize warehouse capacity and establish enduring client partnerships.
- Expand and strengthen relationships with existing customers.
- Manage contracts, ensuring that both parties meet their obligations, including price adjustments when necessary.
- Develop a professional customer service team, ensuring top-tier service quality.
- Continuously enhance supply chain processes through optimization and ongoing improvements.
- Maintain regular communication with customers, resolving issues and handling escalations effectively.
- Conduct regular customer feedback surveys, including Net Promoter Score (NPS) and Customer Satisfaction Index (CSI).
- Provide commercial assistance during the forecasting process and the development of the Annual Operating Plan (AOP).
- Track performance against targets and budgets, offering recommendations for risk management when performance lags behind.
Our Expectations
- At least 5 years of experience and knowledge of logistics processes.
- Background in sales, business development, and negotiation.
- Proven experience in managing teams.
- Proficiency in spoken and written English.
- Strong knowledge of MS Office, particularly MS Excel.
- Excellent organizational abilities.
What We Offer
- Premium private healthcare for both employees and their families.
- Contribution to sports activities.
- Team-building events and holiday celebrations.
- Thorough onboarding program.
- Involvement in cutting-edge projects within the cold chain logistics sector.
- Opportunities to participate in international projects within the Company.
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