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Customer Success Manager, CEE
3 miesięcy temu
About the Role
The Customer Success Manager (CEE) role will ensure and grow additional revenue opportunities and protect revenue base via a total solution strategic approach within the book of business. Your focus will be on developing existing customers in CEE region, working mostly with Banking and Fintech sectors. Some travel may be required to support customers and attend events.
Responsibilities
Managing customer roadmap retention plans/actions to ensure protection of base revenue.
Developing and implementing a sales strategy considering customer growth, developing key contacts and business relationships within assigned accounts. Support the efforts of the regional Business Development Manager including on-site visits, demonstrations and customer educational activities.
Securing meeting appointments, gathering information on customer needs, position and demonstrate LexisNexis Risk Solutions product as solutions to customer's business issues, managing customer objections, negotiating pricing and contracts and close the sale.
Developing gap analysis techniques to determine incremental opportunities within existing accounts. Contacting and meeting with account decision makers to determine the business needs to penetrate new business opportunities.
Working closely in a team environment with sales support and technical implementation employees to satisfy customer needs.
Requirements
Fluent English and Polish is a must.
Have a proven track record of meeting or exceeding sales targets.
Experience in managing key customers and interacting with multiple stakeholders & departments.
Possess excellent communication, networking and negotiation skills. Able to effectively manage time and prioritize tasks.
Proven organizational and forecasting skills.
Understanding of the corporate and/or professional research process and have the ability to quickly develop an in depth understanding of LexisNexis Risk products and services and how they apply to the customer’s needs.
Be proficient in using CRM software and other sales-related tools.
Ability to work in a team environment and collaborate with other departments.
At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.
