Team Leader Customer Service with German

3 dni temu


Warsaw, Polska Goodyear Pełny etat

Start something great today. Go Goodyear

Location: Poland/Warszawa Remote work: Hybrid Organization: Supply Chain

Job Purpose:

Lead and support a customer facing team in handling customer orders, claims, returns and other order to cash related customer requests. Deliver customer value by end to end follow up and satisfy customer needs in alignment with Goodyear processes and guidelines. Work closely with other CS teams, Sales and other departments to ensure that the assigned customer requirements within the team function are being met leading to high customer satisfaction. Work closely with all other Supply Chain departments to cover special requests in compliance with Goodyear standard work procedures. Develop team by reviewing performance and development according to Goodyear standard process: Objective settings & Performance Review Development planning, On the Job Coaching & Training Drive the company and supply chain strategy in all the team's dealings with Goodyear customers. This performance is measured through main CS KPI's (Calls Service Level / ACR, Delivery Performance, Claim Resolution) Contribute and support the company and one team philosophy by continuously developing communication skills, proactive mindset and business expertise to ensure the best possible results for the customer and the company. Identify and suggest opportunities to improve the quality of our service to customers.

Main Responsibilities:

Order entry: receive and process customer orders, inform the customer on the availability of products and the foreseen delivery dates of his orders. Offer guidance and support to the customer in all relevant ordering channels (through Customer Service or e-Ordering) Order Management: Follow-up of all orders and business inquiries. Use the order management processes to drive a continued customer centric approach through flawless order processing, providing clear and reliable order confirmation. Maximize the reliability of our order promises and services by taking necessary actions as described in work instructions and by taking proactively contact with all necessary internal partners. Sell The Plan. Quality Management: Drive process of customer claims in the Quality Management module (QM). Drive swift and complete resolution fo the QM notifications and timely and transparent feedback to the customers. Good understanding of all relevant Order To Cash areas where customer claims can occur including logistics claims, returns, billing & pricing. Delivery planning: act as a liaison between the customer and Goodyear logistics execution to ensure orders are being shipped as per customer requirements. This includes managing delivery blocked orders with the customers, agreeing on delivery slots and required service levels and potential additional services. First Contact Resolution: maximize the customer requests answered during the first contact with the CSR in the contact center. The remaining customer requests need to be logged and followed up in accordance with the organization’s service standard processes, scripts, and procedures. Maximize sales and customer order fulfillment: take all necessary actions to sell the plan. Upselling & cross selling: drive the sales campaigns and other customer incentives, guide the customer through our product portfolio and offer alternatives where available. Drive People Development & Performance by using Goodyear standard Processes of People Management. Work closely with Customer Facing Manager in driving People Development.

To Join Our Team You Will Need:

2 years - Experience of working in a customer facing environment. Proactivity with the ability to work with various stakeholders, most of the time both on a direct and remote mode. Any experience within automotive/industrial environment will be considered as a strong asset System Applications: strong user level in main MS Office applications, relevant SAP transactions (order management & quality management) & key operational reports in EDW in OTC Ability to work in a team: support team goals, take initiative, seek to give and receive help and feedback Customer Interface management: able to establish a strong relationship and collaboration with the customer through efficient and effective communication, using standard tools and conventions, both in written & oral communication with the customer through other media Product knowledge: demonstrate affinity with or established knowledge on the main features and qualities of Goodyear's tires and other products. Strong awareness of Goodyear brands positioning in the market. Supply Chain: strive for broader understanding of Goodyear's end-to-end supply chain strategy and maximize collaboration with the customer to plan, produce, order, deliver and bill the right products at the right time in a customer focused yet cost efficient way.

  • Warsaw, Polska Infotree Global Solutions Pełny etat

    Customer Success Engineer with GermanJob Description:In a rapidly evolving economic landscape, the demand for efficient and innovative IT solutions is crucial. Our company, a leader recognized for excellence in Secure Access Service Edge (SASE) and SD-WAN technologies, is spearheading this transformation. Our commitment to cybersecurity solutions underscores...


  • Warsaw, Polska Ryanair Pełny etat

    Ryanair Holdings plc, Europe’s largest airline group, is the parent company of Buzz, Lauda, Malta Air & Ryanair DAC. Carrying over 149 m guests p.a. on more than 2,400 daily flights from 79 bases, the group connects over 200 destinations in 40 countries on a fleet of over 600 aircraft, with a further Boeing 737’s on order, which will enable the Ryanair...


  • Warsaw, Polska Goodyear Pełny etat

    Start something great today. Go Goodyear Location: Poland/Warszawa Remote work: Hybrid Organization: Supply Chain Job Purpose: Handle customer orders and order to cash related customer requests. Deliver customer value by end to end follow up and satisfy customer requirements in the area of order handling and delivery planning in alignment with...

  • Customer Service Team Leader

    6 miesięcy temu


    Warsaw, Polska VELUX Group Pełny etat

    In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.The VELUX Group is an international, family-owned...


  • Warsaw, Polska Medtronic Pełny etat

    Careers that Change Lives Use excellent communication and customer services skills to provide customers with accurate, consistent and timely operational support as part of Medtronic Center of Expertise. Provide high quality standard support services to the Regional Offices and Medtronic Sales Force by demonstrating a good knowledge of Medtronic products,...


  • Warsaw, Polska SIX Payment Services Pełny etat

    Premium Customer Service Specialist with German, English and Polish Date posted 12/08/ Location Warsaw | Poland Company Worldline This is WorldlineWe are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From...


  • Warsaw, Polska Worldline Pełny etat

     This is Worldline  We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the...


  • Warsaw, Polska Mettler Toledo Pełny etat

    Our Opening and Your Responsibilities ...


  • Warsaw, Polska HTH Recruitment Pełny etat

    Customer Service Specialist with Portuguese and Polish DescriptionWe are currently seeking a proactive individual to join our team in Warsaw as a Customer Service Specialist with proficiency in Portuguese. You will be joining a leading global producer of cutting-edge medical technology, playing a crucial role in the Service Operations department of our...


  • Warsaw, Polska VikingCloud Pełny etat

    Description PCI Support Analyst with German Location | Warsaw, Prosta 51 About VikingCloud Our VikingCloud team provides end-to-end security and compliance solutions to businesses all around the globe, delivering cutting-edge solutions to secure networks, maintain compliance, and complete assurance testing and assessments. Over 4 million businesses...


  • Warsaw, Polska Viking EMEA Pełny etat

    Due to continued growth and market development, we are searching for an experienced Technical Customer Service Representative to become an active team member supporting the Hungarian & Eastern European customer area.In this varied and interesting role, you will be responsible for the first customer contacts, so you have a passion for delivering exceptional...

  • Customer Support Specialist

    6 miesięcy temu


    Warsaw, Polska Webfleet Solutions Pełny etat

    At Bridgestone Mobility Solutions, we are looking for a full time Customer Support Specialist dedicated to our line of business Webfleet with passion for technology. With this position you will join a team of colleagues, based in Amsterdam, Barcelona and Leipzig and you will report to the Regional Team Leader. You will identify, troubleshoot, and help...


  • Warsaw, Polska Boston Scientific Pełny etat

    Additional Locations: N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the...


  • Warsaw, Polska Zimmer Biomet Pełny etat

    JOB DESCRIPTION At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility...

  • Customer Service Liaison I

    5 miesięcy temu


    Warsaw, Polska Exact Sciences Poland Sp. z o.o. Pełny etat

    Position Overview The Customer Service Liaison I, Poland provides a vital link between Exact Sciences customers, the Exact Sciences sales force, and the internal commercial operations group and is a part of a world-leading team in personalized medicine. The holder of this role is the first point of contact for external parties who communicate with Exact...


  • Warsaw, Polska Elanco Pełny etat

    At Elanco (NYSE: ELAN) – it all starts with animals!As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose –...

  • Customer Service Specialist

    6 miesięcy temu


    Warsaw, Polska RDM Group Pełny etat

    Job description: RDM Group, leading producer in the recycled cartonboard business, is always looking for a Customer Service Specialist in Warsaw, Poland for France/Benelux, UK and DACH e CEE Markets.If you would like to act as a central point of contact between customers and internal services (Production, Logistics, Accounting, Quality), this position is the...


  • Warsaw, Polska Elanco Pełny etat

    At Elanco (NYSE: ELAN) – it all starts with animals!As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose –...


  • Warsaw, Polska Infotree Global Solutions Pełny etat

    Customer Success Engineer with GermanAs a Customer Success Engineer within the SASE team, you will be part of a business-critical capability to enable our customers’ secure environments. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations.This includes guidance for adoption, accelerated...


  • Warsaw, Polska Zimmer Biomet Pełny etat

    Valued Team member: We are glad you are exploring new opportunities within Zimmer Biomet!What You Can ExpectSupport all aspects of order entry and order management for sales and consignment orders received for assigned geography. Ensure all orders are processed accurately and on time, within agreed KPI targets. Work closely with in-country Customer Service...