Senior Salesforce Product Analyst, Experience Cloud

1 miesiąc temu

Warsaw, Polska Okta, Inc. Pełny etat

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. 

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team We’re building a world where Identity belongs to you.

The Business Technology Team

We are looking for a Salesforce Product Analyst with a product management mindset to join our growing Business Technology Operational Excellence team within the Enterprise Product organization. Business Technology supports all of Okta’s go-to-market technologies, with the Operational Excellence team focusing on ensuring business continuity.

The Salesforce Product Analyst Opportunity

In this role, you will primarily support our Online Experience organization. You will be responsible for the stability, reliability, and availability of Business Technology, and provide timely and effective support to end-users. You will collaborate with other BT teams, stakeholders, and vendors to optimize application performance, implement enhancements, and resolve incidents.

Essential Duties and Responsibilities

Requirements Gathering and Analysis:

Work closely with business stakeholders to understand their requirements and challenges, translating them into detailed and actionable user stories Conduct thorough analysis of existing processes and systems to identify opportunities for improvement

Salesforce Configuration and Customization:

Leverage your expertise in Salesforce configuration and customization to implement solutions that align with business needs Collaborate with developers and administrators to design and implement enhancements and customizations

User Support and Training:

Provide ongoing support to end-users, addressing inquiries, troubleshooting issues, and ensuring a positive user experience Develop and deliver user training sessions to promote effective and efficient use of Salesforce features

Data Management and Reporting:

Ensure the integrity and accuracy of Salesforce data through effective data management practices Create and maintain reports and dashboards to provide insights into key performance metrics and support decision-making

System Integrations:

Collaborate with technical teams to design and implement integrations between Salesforce and other systems within the organization Ensure seamless data flow and interoperability between Salesforce and external applications

Quality Assurance and Testing:

Develop and execute comprehensive test plans to validate the functionality and performance of Salesforce solutions Collaborate with QA teams to address and resolve any issues identified during testing

Security and Compliance:

Ensure that Salesforce solutions adhere to organizational security policies and industry regulations

Documentation:

Maintain up-to-date and comprehensive documentation of Salesforce configurations, customizations, and processes Ensure that technical and user documentation is accessible and easily understandable

Skills and Experience

4+ years experience as a technical business analyst/implementation consultant/solutions architect supporting Salesforce and associated applications  2+ years experience with Salesforce Service Cloud and Experience Cloud Experience with customer facing support portals or self-service functionality is preferred Strong analytical and problem-solving skills. Excellent communication and interpersonal skills, with the ability to work effectively in a team environment. Experience with enterprise-level software applications and technologies. Ability to manage multiple work items simultaneously while meeting deadlines. Knowledge of software development methodologies and project management principles. Salesforce Certification Certifications preferred

#LI-CS2

What you can look forward to as an Okta employee

Amazing Benefits Making Social Impact Fostering Diversity, Equity, Inclusion and Belonging at Okta 

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today .

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