Salesforce Service Cloud Product Owner

3 tygodni temu

Warsaw, Polska Docplanner Pełny etat

Job Description

What will you do with us?

Manage OmniChannel

Manage all customer service inbound requests, mostly messaging in web and App (Chats) and Other messaging configurations like whatsapp. 

Identify Possible process improvements and feature enhancements for the customer care and patient care teams.

Customize Salesforce objects, fields, page layouts, record types, search, list views, queues, reports and dashboards

Maintain security such as user accounts, sharing rules, user roles, user profiles, user permissions, field level security, groups, validations

Manage mass imports, updates and exports of data

Ensure data integrity, security and perform required audits reviews

Create and maintain automations (flows, approval processes, assignment rules, email automations)

Manage operational requests, change requests and troubleshoot issues, working with diverse user groups and potentially with business leaders

Assist in conducting training to business owners for new features and help with roll-out

Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials

Be responsible for the delivery of given SF projects and manage development, admin and tests throughout the development, testing and support phases.

Guide and support other team members to use best practices during design and implementation

Collection of requirements from the global stakeholders, translation of these requirements into Jira tickets, ticket refinement brought to the team and suggestion of solutions design applying best practices 

Optimize existing builds to reduce technical debt and improve org health and efficiency.

Qualifications

What makes you a strong fit?

Advanced working knowledge of relational databases, design concepts and data management

Have an advanced understanding of the Salesforce platform and administration of it. Sales and mainly Service Cloud knowledge (mainly omnichannel, chats, embedded services, web-to case, whatsapp messaging...)

Proficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Inspector) and good analytical skills

Experience in working with international teams

Knowledge of agile methodology / processes

Understanding of business processes

Ability to troubleshoot system, process and data issues

Great communication skills, open to discussions, team-oriented, with a hands-on attitude

Demonstrate enhanced analytical, problem-solving, and logical skills, with the ability to lead others.

Fluent English 

You master advanced Salesforce features (Flows, validations, complex formulas)

Implementation of solutions using best practices

Experience with release management tools

Which skills are bonus points?

Experience working with API integrations,Salesforce migrations and APEX 

Salesforce certifications, such as Salesforce Certified Administrator, Advanced Administrator, and Salesforce Certified Platform App Builder 

Experience working with Hubspot 

Advanced knowledge with reporting and dashboard management 

Additional Information

True flexibility and work-life balance

Remote or hybrid work model with our hub in Warsaw. Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly). 21/26 days of paid time off (depending on your contract). Additional paid day off on your birthday or work anniversary (you choose what you want to celebrate).

Health comes first:

Private healthcare plan with for you and subsidized for your family.  Multisport card co-financing for you to have access to sports facilities across Poland.  Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling. 

Keep growing with us:

Free English classes.

What does the recruitment process look like? 

A 30-minute meeting with Miljana Radmilovic  - Talent Acquisition Partner.  A 60-minute technical interview with Angelica Perez Celini - Salesforce Team Leader. Meeting with Dawid Pietrołaj - Head of CRM and Payments. Team coffee and final discussions.

The entire recruitment process will be conducted remotely. 


We promote and embrace equal opportunities in our hiring process, and also every day at work. When you apply for our roles you receive equal treatment regardless of age, disabilities, gender reassignment, marital or civil partner status, pregnancy or parental status, race, color, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human difference. If you require additional support in your recruitment process, we kindly encourage you to let us know. Behind those words youre reading, theres a person (hi) who already helped a candidate by adapting the interviews, and now were lucky to have this person with us. So, even if youve never asked for it before, may this serve as a sign that, now, you can do so. We can only truly be equal if we adapt to each other.

We believe all humans, in all their beautiful diversity, should have equal rights, dignity and respect. Period. Mariusz Gralewski, CEO

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