Aktualne oferty pracy związane z Web3 Customer Success Specialist - Warsaw - PRAGMATIKE
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Customer Success Specialist, Customer Interaction
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Customer Success Manager
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Customer Success Manager
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Customer Success Engineer
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Customer Success Specialist, Customer Interaction
4 miesięcy temu
Warsaw, Polska Triumph International Pełny etatTriumph is one of the world’s largest intimate apparel companies. It enjoys a presence in over 80 countries with the core brands Triumph® and sloggi®. Globally, the company serves 20,000 wholesale customers and sells its products in more than 2,300 controlled points of sale as well as via several own online shops. The Triumph Group is a member of the...
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Customer Success Manager Software
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Junior Customer Success Engineer @ Avenga
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Head of Customer Success Poland
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Customer Success Manager – German Speaking
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Leader
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Customer Renewals Specialist
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Customer Success Engineer with German
3 tygodni temu
Warsaw, Polska Infotree Global Solutions Pełny etatCustomer Success Engineer with GermanAs a Customer Success Engineer within the SASE team, you will be part of a business-critical capability to enable our customers’ secure environments. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations.This includes guidance for adoption, accelerated...
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Customer Success Manager, CEE
4 tygodni temu
Warsaw, Polska Elsevier Sp. z o.o. Company Pełny etatAbout the Role The Customer Success Manager (CEE) role will ensure and grow additional revenue opportunities and protect revenue base via a total solution strategic approach within the book of business. Your focus will be on developing existing customers in CEE region, working mostly with Banking and Fintech sectors. Some travel may be required to support...
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Customer Success Manager
2 miesięcy temu
Warsaw, Polska e-point SA Pełny etatresponsibilities : Będziesz odpowiedzialny za zarządzanie relacjami z klientami na każdym etapie współpracy, od wdrożenia do długoterminowego wsparcia. To Ty będziesz głównym punktem kontaktu, dbając o ich satysfakcję i sukces. Twoim zadaniem będzie sprzedaż i obsługa zamówień u obecnych klientów, co oznacza przygotowywanie ofert,...
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Senior Customer Success Engineer
4 tygodni temu
Warsaw, Polska Palo Alto Networks Pełny etatJob DescriptionYour CareerAs a Customer Success Engineer within the SASE team, you will be part of a business-critical capability to enable our customers’ secure environments. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations.This includes guidance for adoption, accelerated integrations...
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Customer Success Specialist
3 miesięcy temu
Warsaw, Polska Docplanner Pełny etatOpis firmy Zaczynaliśmy w roku, jako mały polski start-up. Dziś jesteśmy obecni na 4 kontynentach, a w 13 krajach świata jako liderzy w swojej branży. ZnanyLekarz to nie tylko portal z wiarygodnymi opiniami o specjalistach, ale też dostawca oprogramowania SaaS, które wspiera lekarzy w ich codziennej pracy w gabinecie. Zgodnie z naszą misją...
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Customer Success Specialist
3 miesięcy temu
Warsaw, Polska MioDottore Pełny etatOpis firmy Zaczynaliśmy w 2012 roku, jako mały polski start-up. Dziś jesteśmy obecni na 4 kontynentach, a w 13 krajach świata jako liderzy w swojej branży. ZnanyLekarz to nie tylko portal z wiarygodnymi opiniami o specjalistach, ale też dostawca oprogramowania SaaS, które wspiera lekarzy w ich codziennej pracy w gabinecie. Zgodnie z naszą...
Web3 Customer Success Specialist
4 miesięcy temu
Job Description:
- Location: Fully remote, EU timezone (CET +/- 2hours)
- Start date: ASAP
- Languages: Fluent English is mandatory
- Our client: Cloud Computing / Web3 / AI - European Saas
Responsibilities:
- Direct Customer Engagement: Take an active, hands-on approach to customer communication, personally responding to inquiries, feedback, and reviews across all channels, including emails, social media, community forums, and particularly app stores. Your direct responses will not only resolve issues but also build trust and loyalty among our customer base.
- Voice of the Customer: Champion the customer's voice ensuring that feedback gathered from direct interactions is clearly communicated and acted upon.
- Automation and Efficiency: Implement and optimize AI-driven tools and other technologies to streamline routine support tasks, aiming for faster and more effective resolutions to customer inquiries.
- Multi-Channel Support Management: Oversee a cohesive and integrated customer support strategy across various platforms to ensure a seamless and high-quality customer experience.
- Knowledge Base and FAQ Enrichment: Regularly update our knowledge ensuring that our self-help tools are accurate, comprehensive, and effective.
- Cross-Functional Collaboration: inform and influence product development, feature prioritization, and issue resolution, ensuring a customer-centric approach in all product decisions.
Skills and Competencies:
- Exceptional Direct Communication Skills: Demonstrated ability to engage directly with customers across multiple channels, providing empathetic, clear, and effective responses to inquiries, feedback, and reviews. Your communication skills bridge the gap between our customers and our product, making you the face and voice of our clients brand.
- Advanced Technical Proficiency and Tool Use: Experience with customer support platforms (e.g., Zendesk, Salesforce), feedback management on digital platforms (e.g., Google Play Store, Apple App Store), and agile collaboration tools (e.g., JIRA, Confluence) to ensure efficient operation and continuous improvement of the support function.
Qualifications:
- A relevant diploma or associate degree in Business Administration, Communication, or a related field. While a Bachelors degree is advantageous, we highly value practical experience and specific skills in our candidates.
- A minimum of 5 years of experience in customer support, with a focus on digital or tech products. Experience in a leadership role is a plus.
- Demonstrated proficiency in using customer support technologies, including experience with CRM platforms (e.g., Zendesk, Salesforce) and familiarity with managing feedback on digital platforms (e.g., Google Play Store, Apple App Store).
- Solid understanding of agile methodologies and experience with collaboration tools such as JIRA and Confluence, showcasing the ability to work effectively in a dynamic and fast-paced environment.
- Fluency in English is a must (written and spoken)
- Web3 / Blockchain experience is a ++
