Customer Success Manager Software

3 dni temu

Warsaw, Polska RetinAI Medical Pełny etat
About Us

Ikerian AG is a leading producer of a cloud-based data management platform designed for the analysis of medical images using advanced AI algorithms. Our platform is classified as a medical device, complying with stringent regulations in both the EU and the US. We are dedicated to improving healthcare outcomes through innovative technology and exceptional customer service.

Job Description

We are looking for an enthusiastic and strategic Customer Success Manager to join our team. This role is pivotal in ensuring our customers derive maximum value from our platform, leading to high levels of satisfaction, retention, and growth. As part of a growing team, this position offers the unique opportunity to help shape the future of the role alongside the Customer Success Coordinator/Team Lead. The CSM will initially handle a small number of accounts as they learn the product and software offerings and may gradually increase their portfolio of clients over time. 

Requirements

These include but are not limited to: 

  • Product Onboarding and Comprehension
    • Deliver comprehensive product onboardings to new clients showcasing the capabilities and benefits of our platform.
    • Understand the products in the context of the intended use case and work of clients and support clients with their desired goals.
    • Develop and refine onboarding processes to facilitate customer adoption and satisfaction as well as actively manage clients’ use of the platform post onboarding
  • Customer Support, Analysis and Continuous Improvement
    • Establish and maintain best practices for Customer Support throughout the user journey and coordinate internally with the Customer Support Teams to ensure smooth management and resolution of Support Requests.
    • Analyze customer needs and feedback to continually enhance the overall customer experience.
    • Identify and implement improvements in onboarding frameworks and processes to ensure a smooth customer journey.
  • Customer Request, Complaint Management and Internal Cross-Collaboration
    • Lead and assist in managing and resolving customer requests and concerns promptly and effectively.
    • Act as a mediator between customers and the organization to address barriers, issues and ensure optimal customer satisfaction.
    • Collaborate with various departments within the organization to ensure seamless communication and integration of customer needs and feedback.
  • Upselling and Customer Advocacy
    • Identify and create upselling opportunities to enhance the value provided to customers.
    • Measure customer advocacy through NPS surveys, external reviews, referrals, and other feedback mechanisms.
  • Feedback and Product Development
    • Proactively provide feedback to product design and development teams based on customer interactions and insights.
    • Support the continuous improvement of the platform by advocating for customer needs and preferences.
  • Customer Lifetime Value
    • Maximize the lifetime value of customers through renewals and expansion of services.
    • Develop, implement and execute strategies to ensure customer retention and loyalty.
    • Ensure product value for clients while developing long standing commercial relationships.

Core Competencies and Characteristics

  • Proficiency in English is required.
  • Min. of 3 years experience in a Key Relationship/Customer Success Management Role
  • Familiarity with cloud-based platforms and AI technologies.
  • Google Suite proficiency as well as Microsoft Office.
  • Experience in working with a CRM System.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work independently and as part of a team.
  • Self-motivating and proactive.

Additional Competencies and Characteristics

  • German language skills are a significant plus.
  • Previous experience in a software related CSM role is a plus
  • Understanding of medical image analysis and related technologies is advantageous.
  • Knowledge of Hubspot is preferred.
  • Basic awareness of medical device regulations in the EU (MDR) and the US (FDA) is beneficial but not essential.
  • Remote working experience is also beneficial.

Benefits

  • This role is remote, but candidates must be available to work during Central European Time (CET) business hours.
  • This role may require occasional travel, though not expected to require more than one on-site visit to a client per month.
  • You will play a key role in a growing team, helping to shape the future of customer success at Ikerian AG.
  • Opportunities for career advancement and professional development within the company.

  • Customer Success Manager – German Speaking

    3 dni temu

    Warsaw, Polska Trellix Pełny etat

    Benefits Administration CoordinatorPrincipal Critical Account ManagerStaff DevOps EngineerSecurity Test EngineerSenior Software QA EngineerSenior Software Development EngineerStaff Software EngineerCompensation AnalystIndustrial Security Specialist (CSSO/FSO)Enterprise Account Manager (French/English)Customer Success ManagerSalesforce Development...

  • Customer Success Manager

    1 miesiąc temu

    Warsaw, Polska Teradata Pełny etat

    Customer Success Manager Location: Warsaw, Poland Requisition Number: 218090 External Description: Location: the role can be based anywhere in Poland What You’ll Do In this role you will, own the account strategy for engagement, adoption and success planning. Manage and curate existing customer relationships leveraging strong executive relationships...

  • Customer Success Manager

    4 tygodni temu

    Warsaw, Polska Teradata Pełny etat

    Customer Success Manager Location: Warsaw, Poland Requisition Number: 218090 External Description: Location: the role can be based anywhere in Poland What You’ll Do In this role you will, own the account strategy for engagement, adoption and success planning. Manage and curate existing customer relationships leveraging strong executive relationships...

  • Customer Success Manager – German Speaking

    4 tygodni temu

    Warsaw, Polska Trellix Pełny etat

    Apprentice - SDETCustomer Success Manager - German SpeakingSr. Security Operations AnalystSr. Security Operations AnalystSolutions EngineerResearch ScientistCustomer Success ManagerManager, Professional ServicesBizops ApprenticeCloud ApprenticeCustomer Success ManagerProduct Manager, Customer SuccessSoftware Development EngineerCustomer Success Manager,...

  • Customer Success Manager – German Speaking

    4 tygodni temu

    Warsaw, Polska Trellix Pełny etat

    Apprentice - SDETCustomer Success Manager - German SpeakingSr. Security Operations AnalystSr. Security Operations AnalystSolutions EngineerResearch ScientistCustomer Success ManagerManager, Professional ServicesBizops ApprenticeCloud ApprenticeCustomer Success ManagerProduct Manager, Customer SuccessSoftware Development EngineerCustomer Success Manager,...

  • Customer Success Manager

    4 tygodni temu

    Warsaw, Polska Playtech Pełny etat

    Customer Success Manager Full-time Company Description About Playtech    Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries.  Playtech is the gambling industry's leading technology company delivering...

  • Customer Success Manager

    2 miesięcy temu

    Warsaw, Polska Playtech Pełny etat

    Customer Success Manager Full-time Company Description About Playtech    Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries.  Playtech is the gambling industry's leading technology company delivering...

  • Customer Success Engineer @

    2 tygodni temu

    Warsaw, Polska AVENGA Pełny etat

    Customer Success Engineer (Sr. CSE), your role drives customer satisfaction and success. Your solid relationship-building skills and extensive expertise enable you to establish trust and rapport with customers, ensuring their needs are met and exceeded.One of your key strengths lies in your ability to effectively assess and analyse customer problems. You...

  • Customer Success Manager

    1 miesiąc temu

    Warsaw, Polska SAS Pełny etat

    Customer Success Manager - Technical Enablement Academy (Entry-level) Job Locations PL-Warsaw Requisition ID 20059684 Job Category Customer Success Travel Requirements None Nice to meet you! We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and...

  • Customer Success Manager

    4 tygodni temu

    Warsaw, Polska SAS Pełny etat

    Customer Success Manager - Technical Enablement Academy (Entry-level) Job Locations PL-Warsaw Requisition ID 20059684 Job Category Customer Success Travel Requirements None Nice to meet you! We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and...

  • Customer Success Advisor

    2 tygodni temu

    Warsaw, Polska GetResponse S.A. Pełny etat

    Are you ready to embark on a dynamic and fulfilling journey as a Customer Success Advisor? If you're passionate about delivering exceptional customer experiences, we have an exciting opportunity for you. As a Customer Success Advisor, your key responsibilities will include resolving issues via chat and email in order to assist our valued customers in...

  • Customer Success Account Management

    4 dni temu

    Warsaw, Polska Microsoft Pełny etat

    Overview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. ignited by our people and culture . Come join CE&S and...

  • Customer Success Engineer @ AVENGA

    4 tygodni temu

    Warsaw, Polska AVENGA Pełny etat

    Customer Success Engineer (Sr. CSE), your role drives customer satisfaction and success. Your solid relationship-building skills and extensive expertise enable you to establish trust and rapport with customers, ensuring their needs are met and exceeded. One of your key strengths lies in your ability to effectively assess and analyse customer problems. You...

  • Customer Success Engineer @ Avenga

    2 dni temu

    Warsaw, Polska Avenga Pełny etat

    Customer Success Engineer (Sr. CSE), your role drives customer satisfaction and success. Your solid relationship-building skills and extensive expertise enable you to establish trust and rapport with customers, ensuring their needs are met and exceeded. One of your key strengths lies in your ability to effectively assess and analyse customer problems. You...

  • Senior Head of Customer Success

    24 godzin temu

    Warsaw, Polska OLX Group Pełny etat

    Senior Head of Customer Success Warsaw, PolandOLX Group – Operations /Full-time /HybridWe are looking for an experienced, data-driven, passionate and highly collaborative Senior Head of Customer Success for OLX Europe. Your mission will be to drive the success of our customers by empowering our Sales and Customer Success organization with data and...

  • Head of Customer Success

    2 miesięcy temu

    Warsaw, Polska yellow brick road Pełny etat

    Zbudowanie Customer Success w wychodzącym na międzynarodowy rynek polskim SaaSie? Brzmi ciekawie? Mamy coś dla Ciebie.   Mój klient, dostawca aplikacji SaaS dla użytkowników biznesowych: - od lat jest liderem swojej domeny w Polsce- lokalnie osiągnął już wszystko, co było do osiągnięcia (ponad 1000 płacących klientów)- planuje wejście...

  • Customer Success Advisor

    1 miesiąc temu

    Warsaw, Polska GetResponse S.A. Pełny etat

    Are you ready to embark on a dynamic and fulfilling journey as a Customer Success Advisor? If you're passionate about delivering exceptional customer experiences, we have an exciting opportunity for you. As a Customer Success Advisor, your key responsibilities will include resolving issues via chat and email in order to assist our valued customers in...

  • Customer Success Advisor

    4 tygodni temu

    Warsaw, Polska GetResponse S.A. Pełny etat

    Are you ready to embark on a dynamic and fulfilling journey as a Customer Success Advisor? If you're passionate about delivering exceptional customer experiences, we have an exciting opportunity for you. As a Customer Success Advisor, your key responsibilities will include resolving issues via chat and email in order to assist our valued customers in...

  • Customer Success Advisor with French

    1 miesiąc temu

    Warsaw, Polska Equinix Pełny etat

    Who are we? Equinix is the world’s digital infrastructure company®, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with...

  • Customer Success Advisor with French

    4 tygodni temu

    Warsaw, Polska Equinix Pełny etat

    Who are we? Equinix is the world’s digital infrastructure company®, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with...