Customer Success Engineer @ AVENGA

4 tygodni temu


Warsaw, Polska AVENGA Pełny etat

Customer Success Engineer (Sr. CSE), your role drives customer satisfaction and success. Your solid relationship-building skills and extensive expertise enable you to establish trust and rapport with customers, ensuring their needs are met and exceeded.
One of your key strengths lies in your ability to effectively assess and analyse customer problems. You possess a deep understanding of when, how, and who to involve in the team to help solve complex issues. This allows you to provide timely and efficient solutions, minimising potential downtime or disruption for our customers.
The product you will be taking is the WebOps Platform for websites that deliver remarkable results.
Cloud-native software makes it easy to securely manage a single website or thousands of websites across multiple teams in one platform.

Experience in a customer success area
Experience in handling customer escalations
Ability to troubleshoot complex customer issues familiarity with using Pantheon tools - is a plus
Basic understanding of PHP or other script language, Composer, MySQL/MariaDB, Git, and the command line - is a plus
Familiarity with troubleshooting advanced website configurations, such as WordPress Site Networks and decoupled architectures - nice to have
Demonstrates an understanding of success metrics
Excellent communication, customer service and conflict resolution skills to help resolve customer concerns and defuse escalated situations
Strong problem-solving and analytical skills to identify customer challenges and provide effective solutions.
Proven track record of working collaboratively with cross-functional teams to achieve customer success.
Availability of 1-2 hours in the PST (Pacific West Coast) time zone is welcome. There may be on-call availability, but sporadic.
Customer Success Engineer (Sr. CSE), your role drives customer satisfaction and success. Your solid relationship-building skills and extensive expertise enable you to establish trust and rapport with customers, ensuring their needs are met and exceeded.
One of your key strengths lies in your ability to effectively assess and analyse customer problems. You possess a deep understanding of when, how, and who to involve in the team to help solve complex issues. This allows you to provide timely and efficient solutions, minimising potential downtime or disruption for our customers.
The product you will be taking is the WebOps Platform for websites that deliver remarkable results.
Cloud-native software makes it easy to securely manage a single website or thousands of websites across multiple teams in one platform.
,[Resolve platform-related questions through live chat, tickets, and customer calls, Guide, mentor, and develop Customer Success Engineers to enhance their platform knowledge, Provide training and documentation for team members, Improve existing documentation to enable customer self-service, Hand on-call emergency tickets, Act as the primary communicator during incidents, Proactively identify and report potential issues, Lead technical calls with customers when necessary, Assist internal teams with their questions, Collaborate with Product & Engineering to advocate for process and platform improvements, Contribute to process improvements and workflows, Research and provide information for platform bugs and feature requests, Report and document well-researched solutions for advanced questions, Identify the need for additional tools, Participate in the CSE on-call rotation] Requirements: PHP, Script, WordPress, Analytical skills, Drupal, CI/CD, MySQL, Git Additionally: Sport subscription, Private healthcare, Flat structure, Free coffee, Bike parking, Playroom.



  • Warsaw, Polska Avenga Pełny etat

    Customer Success Engineer (Sr. CSE), your role drives customer satisfaction and success. Your solid relationship-building skills and extensive expertise enable you to establish trust and rapport with customers, ensuring their needs are met and exceeded. One of your key strengths lies in your ability to effectively assess and analyse customer problems. You...


  • Warsaw, Polska AVENGA Pełny etat

    Customer Success Engineer (Sr. CSE), your role drives customer satisfaction and success. Your solid relationship-building skills and extensive expertise enable you to establish trust and rapport with customers, ensuring their needs are met and exceeded.One of your key strengths lies in your ability to effectively assess and analyse customer problems. You...


  • Warsaw, Polska Avenga Pełny etat

    Avenga is seeking a highly experienced Senior Test Automation Engineer with a strong background in Java to join our client’s project team. This role is critical for the development and maintenance of a test framework based on Java and Selenide. Test Framework Development: Design and develop a robust test framework using Java and Selenide. Automation...


  • Warsaw, Polska AVENGA Pełny etat

    We’re looking for a Platform Engineer to join our team to manage and deliver Kafka , databases and other stateful workloads to engineers. We’re building the future of banking. We’re on a mission to build the leading BaaS provider in the UK, underpinned by innovative technology and backed by client’s reach and strong balance sheet. We’re not...

  • DevOps Engineer @ Avenga

    2 miesięcy temu


    Warsaw, Polska Avenga Pełny etat

    For our client from pharmaceutical industry we're looking for DevOps Engineer. Perfect candidate should have demonstrated knowledge and experience within AWS solutions, CI/CD maintenance & improvements, data management. Additional experience in test automation will be a plus. Linux/Unix management CI/CD (Jenkins or GitLab) Git Kubernetes Shell scripting SSH...

  • DevOps Engineer @ Avenga

    4 tygodni temu


    Warsaw, Polska Avenga Pełny etat

    For our client from pharmaceutical industry we're looking for DevOps Engineer. Perfect candidate should have demonstrated knowledge and experience within AWS solutions, CI/CD maintenance & improvements, data management. Additional experience in test automation will be a plus. Linux/Unix management CI/CD (Jenkins or GitLab) Git Kubernetes Shell scripting SSH...


  • Warsaw, Polska Trellix Pełny etat

    Apprentice - SDETCustomer Success Manager - German SpeakingSr. Security Operations AnalystSr. Security Operations AnalystSolutions EngineerResearch ScientistCustomer Success ManagerManager, Professional ServicesBizops ApprenticeCloud ApprenticeCustomer Success ManagerProduct Manager, Customer SuccessSoftware Development EngineerCustomer Success Manager,...


  • Warsaw, Polska Trellix Pełny etat

    Apprentice - SDETCustomer Success Manager - German SpeakingSr. Security Operations AnalystSr. Security Operations AnalystSolutions EngineerResearch ScientistCustomer Success ManagerManager, Professional ServicesBizops ApprenticeCloud ApprenticeCustomer Success ManagerProduct Manager, Customer SuccessSoftware Development EngineerCustomer Success Manager,...


  • Warsaw, Polska AVENGA Pełny etat

    As an Cloud Engineer with expertise in Kubernetes and DevOps, you will play a pivotal role in developing and maintaining a Kubernetes-based Platform deployed on AWS. This platform leverages Kubeflow, a Kubernetes-based solution designed explicitly for Machine Learning. The deployment process utilizes Terraform and adheres to DevOps best practices, ensuring...


  • Warsaw, Polska Trellix Pełny etat

    Benefits Administration CoordinatorPrincipal Critical Account ManagerStaff DevOps EngineerSecurity Test EngineerSenior Software QA EngineerSenior Software Development EngineerStaff Software EngineerCompensation AnalystIndustrial Security Specialist (CSSO/FSO)Enterprise Account Manager (French/English)Customer Success ManagerSalesforce Development...


  • Warsaw, Polska AVENGA Pełny etat

    Join us as a Engineering Manager to be instrumental to the success of our engineering teams. The ideal candidate would have at least 3 years of experience as a People Manager, strong technical skills to support their engineers, strong delivery skills, experience working with agile teams and experience with our tech stack. Our banking services are built as...

  • Customer Success Manager

    1 miesiąc temu


    Warsaw, Polska Teradata Pełny etat

    Customer Success Manager Location: Warsaw, Poland Requisition Number: 218090 External Description: Location: the role can be based anywhere in Poland What You’ll Do In this role you will, own the account strategy for engagement, adoption and success planning. Manage and curate existing customer relationships leveraging strong executive relationships...

  • Customer Success Manager

    4 tygodni temu


    Warsaw, Polska Teradata Pełny etat

    Customer Success Manager Location: Warsaw, Poland Requisition Number: 218090 External Description: Location: the role can be based anywhere in Poland What You’ll Do In this role you will, own the account strategy for engagement, adoption and success planning. Manage and curate existing customer relationships leveraging strong executive relationships...

  • UX Lead @ Avenga

    2 dni temu


    Warsaw, Polska Avenga Pełny etat

    We are looking for a Senior UX Lead able to understand our business and technical requirements, as well as be responsible for conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups and prototypes. The UX Lead will also be expected to design the overall...


  • Warsaw, Polska AVENGA Pełny etat

    Advanced Degree in Statistics, Operations Research, Computer Science, Mathematics, Machine Learning or related Quantitative disciplines. Proven ability to apply modeling and analytical skills to real-world problems. Knowledge of a variety of machine learning techniques (clustering, decision tree learning, artificial neural networks, etc.) and their...

  • Data Engineer @ AVENGA

    4 tygodni temu


    Warsaw, Polska AVENGA Pełny etat

    Client needs help to establish an infrastructure foundation on Google Cloud Platform (GCP) and migrate their current legacy data lake to a manageable, scalable, and secure data lake in the cloud that can provide the data analytics capabilities necessary to meet their growing needs. Client needs help assess, design, plan, and migrate the existing on-premise...

  • Head of Customer Success

    2 miesięcy temu


    Warsaw, Polska yellow brick road Pełny etat

    Zbudowanie Customer Success w wychodzącym na międzynarodowy rynek polskim SaaSie? Brzmi ciekawie? Mamy coś dla Ciebie.   Mój klient, dostawca aplikacji SaaS dla użytkowników biznesowych: - od lat jest liderem swojej domeny w Polsce- lokalnie osiągnął już wszystko, co było do osiągnięcia (ponad 1000 płacących klientów)- planuje wejście...

  • Customer Success Advisor

    2 tygodni temu


    Warsaw, Polska GetResponse S.A. Pełny etat

    Are you ready to embark on a dynamic and fulfilling journey as a Customer Success Advisor? If you're passionate about delivering exceptional customer experiences, we have an exciting opportunity for you. As a Customer Success Advisor, your key responsibilities will include resolving issues via chat and email in order to assist our valued customers in...

  • Customer Success Manager

    4 tygodni temu


    Warsaw, Polska Playtech Pełny etat

    Customer Success Manager Full-time Company Description About Playtech    Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries.  Playtech is the gambling industry's leading technology company delivering...

  • Customer Success Manager

    2 miesięcy temu


    Warsaw, Polska Playtech Pełny etat

    Customer Success Manager Full-time Company Description About Playtech    Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries.  Playtech is the gambling industry's leading technology company delivering...