Customer Care Associate

4 tygodni temu

Kraków, Polska Revvity Pełny etat

Main responsibilities:

Delivering exceptional level of service to our customers involving several key responsibilities that include:
- Response to customer inquiries via e-mail, telephone, fax or system
- Order processing in relevant customer service systems which includes orders entry
- Service administration
- Complaint handling
- Billing inquiries which includes price quotations, price checks and item quanity
- General administration which includes customer files and sales contracts maintenance 
-Work according to documented process (SOP, Work Instructions etc.)
- Actively participate in the on-going assessment of customer support processes and incorporate approved improvements
- Provides ad-hoc support to internal and external stakeholders
- Be able to identify cause of customer issues and pursue resolution with a sense of urgency and commitment to customers
- Develop preventive action to avoid issues in future

- Perform other tasks requested by the manager to reach team’s objective or the company objectives based on current needs.

Requirements:
- Fluent in English at least CEFR C1 level.
- Understanding of the culture of the serviced region (UK).
- Previous experience in customer service.

- Knowledge of SAP is preferred.


Personal Profile: 
- Professional, emotionally mature and ethical, strong interpersonal skills and ability to work well with a broad range of personality styles and types.
- Ability to handle pressure and also drive positive change.

Your advantages with us:

- Private healthcare including dental care – MEDICOVER

- Life and long-term disability insurance – GENERALI

- Hybrid work model with home office allowance

- Social benefits: Gym card (MULTISPORT), Christmas vouchers, vacation and childcare subsidies

- Attractive internal programs: Tuition Reimbursement / Referral Awards/ Rewards and Recognition Program / Internal Mobility Program

- Additional vacations days

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