Customer Care Specialist
2 tygodni temu
Main responsibilities:
Delivering exceptional level of service to our customers involving several key responsibilities that include:
- Response to customer inquiries via e-mail, telephone, fax or system
- Order processing in relevant customer service systems which includes orders entry
- Service administration
- Complaint handling
- Billing inquiries which includes price quotations, price checks and item quanity
- General administration which includes customer files and sales contracts maintenance
- Work according to documented process (SOP, Work Instruction, .
- Actively participate in the ongoing assessment of customer support processes and
- Provides adhoc support to internal and external stakeholders
- Be able to identify cause of customer issues and pursue resolution with a sense of urgency and commitment to customers
- Develop preventive action to avoid issues in future
Requirements:
- Fluent in English at least CEFR C1 level.
- Fluent in one of the following service languages: German / French / Italian / Spanish or Dutch
- Understanding of the culture of the serviced region.
- Previous experience in customer services is preferred.
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