Customer Care Specialist

2 tygodni temu


Kraków, Lesser Poland Revvity Pełny etat

Main responsibilities:
Delivering exceptional level of service to our customers involving several key responsibilities that include:

  • Response to customer inquiries via e-mail, telephone, fax or system
  • Order processing in relevant customer service systems which includes orders entry
  • Service administration
  • Complaint handling
  • Billing inquiries which includes price quotations, price checks and item quanity
  • General administration which includes customer files and sales contracts maintenance
  • Work according to documented process (SOP, Work Instruction, .
..)

  • Actively participate in the ongoing assessment of customer support processes and
incorporate approved improvements

  • Provides adhoc support to internal and external stakeholders
  • Be able to identify cause of customer issues and pursue resolution with a sense of urgency and commitment to customers
  • Develop preventive action to avoid issues in future
Perform other tasks requested by the manager to reach team's objective or the company objectives based on current needs.

Requirements:

  • Fluent in English at least CEFR C1 level.
  • Fluent in one of the following service languages: German / French / Italian / Spanish or Dutch
  • Understanding of the culture of the serviced region.
  • Previous experience in customer services is preferred.


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