Coupa Product Development and Support Manager
7 dni temu
ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment, and our people.
Location: Warsaw/Gdansk, Poland
Language: English
Main purpose of the position
As ISS continues to implement the systems (Coupa, Routty and Kofax) globally, we have an increasing need to support the live countries with day-to-day issues and queries, improvement requests and larger scale changes. This position is to provide structure and good governance to the programme’s approach to support and product development.
Support
You will be responsible for managing the support team for the systems, monitoring service delivery, and for growing the team to meet future requirements. You will also manage the handover from the country implementation team at the end of each project, and will own the technical documentation for the global and local setups.
Product Development
When improvement requests or larger projects (for example changes to a live country’s ERP) are received, you will be responsible for reviewing these requests, recommending courses of action and coordinating the required resource to implement approved solutions. It will be your responsibility to ensure any changes are documented and communicated to all relevant stakeholders.
You will also be responsible for suggesting improvements and efficiencies to support scalability of the global platforms, and streamlining support.
Key expectations:
You should have detailed experience of administrating Coupa P2P modules, with excellent technical knowledge of the platform. It is essential that you can work independently but also that you adhere to the programme governance. You will need to prioritise requests and balance different stakeholders’ needs, and communicate consistently.
Leading the support team, you should ensure that they have the necessary skills and training to perform their roles. You also need to help them develop and manage their performance.
What you’ll do:
Manage the Support function including monitoring Jira tickets and service delivery. Build and maintain community forums with key users in live countries. Review requests for improvements, recommend solutions and project manage the implementation of approved solutions. Onboard, train, supervise and lead members of the Support team. Manage Coupa release testing including communication with live countries. Employ and encourage continuous improvement in developing the product.Who you’ll work with:
team including the implementation team Country key users Project teams Coupa/Dynatos technical expertsKey qualifications:
3-5 years of experience working with Coupa P2P modules and platform administration (Ideally, Coupa certification covering this.) Strong MS Office skills including Excel and PowerPoint Experience of working with a ticket system such as Jira Knowledge of cXML and API connections is an advantagePersonal skills you excel:
Verbal and written communication with a variety of stakeholders, technical and non-technical. Collaboration with all levels of international stakeholders Problem solving and creative thinking Leadership and developing others. Working in a structured and prioritised wayWhy ISS
Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.
-
Warsaw, Polska WNS Global Services Pełny etatJob Description• Act as the best practice leader to client for pre and post deployment programs and projects, including optimization, supplier enablement strategy, change management strategy and plan creation (Stakeholder mapping/assessments, Communication Plan and Training Plan), and Procurement Systems (i.e., Ariba, Coupa) pre and post deployment...
-
Product Development Manager
1 miesiąc temu
Warsaw, Polska ScaleJet Pełny etatOur client, Brandvised, a dynamic Amazon FBA business with a global presence, is seeking a Product Development Manager to lead their efforts in developing new products and improving existing ones.This role involves close collaboration with Brand Managers and Sourcing Agents to ensure the products meet the evolving needs of the customers and maintain...
-
Product Development Manager
7 dni temu
Warsaw, Polska ScaleJet Pełny etatOur client, Brandvised, a dynamic Amazon FBA business with a global presence, is seeking a Product Development Manager to lead their efforts in developing new products and improving existing ones. This role involves close collaboration with Brand Managers and Sourcing Agents to ensure the products meet the evolving needs of the customers and maintain...
-
Product and Service Manager
3 tygodni temu
Warsaw, Polska Robert Bosch Sp. z o.o. Pełny etatOperating system, Windows, LinuxYour responsibilities, Manage and improve IT Product/Service over complete lifecycle, Be accountable for planning, deployment and operation of the IT Product/Service, Plan activities for IT Product/Service in close alignment with the Business Teams, Align the IT Product/Service roadmap closely with IT Portfolio Management...
-
Product and Solution Excellence Consultant
1 miesiąc temu
Warsaw, Polska Bosch Pełny etatJob Description We are looking for a person, who will join Business Operations Tribe at Bosch Digital (cross functional unit) - which enables Bosch Digital to deliver software faster, more reliable, with higher quality and a more efficient and effective lifecycle management while fostering a culture of collaboration and continuous improvement. In this...
-
Product and Solution Excellence Consultant
5 dni temu
Warsaw, Polska Bosch Pełny etatJob Description We are looking for a person, who will join Business Operations Tribe at Bosch Digital (cross functional unit) - which enables Bosch Digital to deliver software faster, more reliable, with higher quality and a more efficient and effective lifecycle management while fostering a culture of collaboration and continuous improvement. In this...
-
Senior Product Manager
4 tygodni temu
Warsaw, Polska VISA Pełny etatJob Description And Responsibilities If you think you could support Visa as a Senior Manager, Product Subject Matter Expert Team we want to hear from you – together, let’s make Visa a great place to work. What’s it all about? This is a product manager role in Visa Products Consumer Solutions team in CEE, for managing Core & VAS solutions....
-
Senior Product Manager
1 miesiąc temu
Warsaw, Polska Visa Pełny etatJob DescriptionIf you think you could support Visa as a Senior Manager, Product Subject Matter Expert Team we want to hear from you – together, let’s make Visa a great place to work.What’s it all about? This is a product manager role in Visa Products Consumer Solutions team in CEE, for managing Core & VAS solutions. The Consumer Solutions team...
-
New Product Development Specialist
1 miesiąc temu
Warsaw, Polska JTI Pełny etatWe are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from . This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves , and they are given the...
-
Product Manager
3 dni temu
Warsaw, Polska ION Commercial Investments LLC Pełny etatBased in the UAE with the R&D operations centered in Warsaw, ION is at the forefront of revolutionizing electric vehicle (EV) charging infrastructure. We are dedicated to developing a robust Charging as a Service (CaaS) solution, designed to streamline and enhance the charging experience for EV owners. Our CaaS platform aims to provide seamless...
-
Product Manager
1 tydzień temu
Warsaw, Polska ION Commercial Investments LLC Pełny etatBased in the UAE with the R&D operations centered in Warsaw, ION is at the forefront of revolutionizing electric vehicle (EV) charging infrastructure. We are dedicated to developing a robust Charging as a Service (CaaS) solution, designed to streamline and enhance the charging experience for EV owners. Our CaaS platform aims to provide seamless...
-
Senior Product Manager
1 miesiąc temu
Warsaw, Polska AIRHELP SERVICES POLAND sp. z o.o. Pełny etattechnologies-expected : iOS Android about-project : At AirHelp, we’re all about developing products that make travel better for all. It started eleven years ago with a simple idea: to help air passengers get compensation for canceled or delayed flights. Today, we’re adding new travel products such as travel protection and support as the next phase in...
-
Warsaw, Polska Softeq Development Pełny etatEstablished in 1997, Softeq was built from the ground up to specialize in new product development and R&D, tackling the most difficult problems in the tech sphere. Now we've expanded to offer early-stage innovation and ideation plus digital transformation business consulting. Our superpower is to deliver all of this under one roof on a global scale. So let's...
-
Warsaw, Polska DTiQ Pełny etatCompany Overview: DTiQ is a leading force in intelligent video-based surveillance and loss prevention solutions, redefining how the top Quick Service Restaurants, Retail, and C-Store brands monitor and optimize their operations globally. With over 25 years of industry experience, DTiQ has become an industry leader by providing cutting-edge technology for...
-
Product Control Manager
1 miesiąc temu
Warsaw, Polska NatWest Polska Pełny etatJoin us as a Product Control Manager As a Product Control Manager, you’ll gain valuable exposure, as you maintain a robust control environment You’ll oversee the maintenance of control and governance over the books and records for internal and external financial reporting Hone your leadership skills while taking on a challenging and varied...
-
Technical Product Manager @ CouponFollow
1 tydzień temu
Warsaw, Polska CouponFollow Pełny etatWho we are? We're Bee Talents, an IT recruitment agency. We've been helping clients from all around the world in building their technical teams since 2015. Today, w'd like to invite you to participate in the recruitment process for CouponFollow . CouponFollow stands at the forefront of the e-commerce revolution, marrying smart technology with savvy...
-
Product Manager
5 dni temu
Warsaw, Polska Mindbox S.A. Pełny etattechnologies-expected : Confluence Jira about-project : As a Product Manager within the InfoSec team, you will be responsible for rolling out capabilities for internal organizational use, operating in a business-to-business environment. While your primary focus will be on serving internal stakeholders, ensuring client satisfaction remains a top priority for...
-
Product Support Representative
3 dni temu
Warsaw, Polska FIS Technology Services Poland Sp. z o.o. Pełny etatresponsibilities : Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment. Provide in-depth product support and researching client issues. Troubleshoot problems with equipment or software applications and recommend corrective action. Document customer information and recurring...
-
Product Manager, Regional Colocation
3 dni temu
Warsaw, Polska Equinix Pełny etatabout-project : The Regional Product Manager will execute the global Colocation product strategy and provide tailored support with a regional focus (EMEA). The regional PM will define and deliver roadmap items and draw from market research and analysis to maximize regional revenue opportunity while minimizing risk. They will partner with product owners,...
-
Machine Learning Product Manager
2 dni temu
Warsaw, Polska Team Connect Pełny etatFor our client we are looking for a Machine Learning Product Manager. As a Machine Learning Product Manager you will lead development and monetization of new machine learning, data and performance advertising solutions. You will partner with cross-functional global teams, external partners and customers to identify opportunities for improved revenue and...
