Product Support Representative

3 dni temu


Warsaw, Polska FIS Technology Services Poland Sp. z o.o. Pełny etat

responsibilities :
Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.
Provide in-depth product support and researching client issues.
Troubleshoot problems with equipment or software applications and recommend corrective action.
Document customer information and recurring technical issues to support product quality programs and product development.

requirements-expected :
Prior banking experience preferred
Strong analytical, organizational and time management skills
The ability to work independently
You are an excellent communicator and strong problem-solver

offered :
Working in an innovative and flexible environment within an established global company
Becoming a part of a team of talented experts in banking and payment solutions
Comprehensive onboarding process
Flexible working hours and a good work-life balance
Contract of employment
Competitive salary including private health insurance for employees and their families, group life insurance, pension plan of 5%
Language courses within working hour

benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
fruits
integration events
retirement pension plan
corporate library
no dress code
coffee / tea
drinks
parking space for employees
leisure zone
pre-paid cards
employee referral program
charity initiatives



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