Support Engineer

4 tygodni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat
Job Summary

Solve complex storage challenges by delivering exceptional performance at the lowest possible cost. Leverage advanced software to maximize hardware efficiency and minimize costs.

About StorONE

StorONE has pioneered a revolutionary approach in the storage sector, breaking free from the conventional high-cost method of using expensive hardware in abundance. Our cutting-edge software optimizes the utilization of modern hardware, resulting in significant cost savings.

This innovative solution is the first and only on the market that consolidates various storage use cases into a single product, offering unparalleled flexibility across different protocols, drives, nodes, and clouds without compromising hardware, features, or media choices.

Technologies Used
  • Unix
  • Shell
Requirements
  • 5-7+ years of experience in providing Technical Support and/or Escalation Service for Enterprise Customers in the Computer Storage Industry.
  • Prior experience as a storage or system administrator (NAS, SAN, or Direct Attach) with a strong technical design background is highly preferred.
  • Technical expertise in Data Center technologies, particularly storage solutions capabilities, data protection, virtualization, networking, and application use cases.
  • Strong analytical and consultative skills to analyze customer needs and recommend actions driving customer success.
  • Excellent written, verbal, and interpersonal communication skills.
  • Willingness to travel to establish strong customer relationships.
  • Bachelor's degree in a relevant field or equivalent technical school experience.
  • Self-motivated individual.
Responsibilities
  • Collaborate with the Support Team to address internal and external customer issues and situations.
  • Participate in an on-call rotation with team members.
  • Document detailed problem descriptions and incident reports in our Customer Service Management system.
  • Conduct technical troubleshooting sessions with customers.
  • Work with team members to manage and maintain StorONE Lab Environments for Pre-Sales, QA, and Support Teams.
  • Assist Installation and Integration teams with customer deployments.
  • Provide technical feedback to the R&D team representing customer perspectives.
  • Develop internal and customer-facing documentation for continuous improvement.
Recruitment Process
  • Initial screening - 30 minutes;
  • Interview with Director of Support;
  • Interview with VP of Engineering;
  • Candidate meeting with the CEO.
Locations

Poland/Romania/Ukraine

Benefits (Poland)
  • Sick leave: 5 days
  • Insurance coverage
  • IT equipment provision (laptop and basic tools)
  • Educational compensation


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