Customer Service

3 tygodni temu


Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etat

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Client:

Avery Dennison

Location:Job Category:

Other

EU work permit required:

Yes

Job Reference:

6faf88eb1d1f

Job Views:

3

Posted:

26.03.2025

Expiry Date:

10.05.2025

Job Description:

We are seeking a dynamic and detail-oriented Client Service & Merchandising Representative to join our team. In this role, you will be responsible for managing the complete client lifecycle, from initial development to post-order support, ensuring exceptional service and driving sales growth.

Responsibilities:

  • Client Development & Relationship Management:
    • Initiate and manage client development requests.
    • Build and maintain strong relationships with assigned clients.
    • Provide timely and accurate updates on development and order status.
  • Merchandising & Sales Support:
    • Partner with Design and Tech Sales teams to create custom account presentations based on client briefs.
    • Collaborate with Commercial teams to develop product opportunities that drive key initiatives and achieve sales objectives.
    • Identify and capitalize on opportunities to enhance client product offerings.
  • Order Management & Post-Order Support:
    • Receive, validate, and process client sample and production orders.
    • Manage internal communications with cross-functional teams to ensure smooth order fulfillment.
    • Proactively address and resolve client quality issues, escalating as necessary.
  • Communication & Collaboration:
    • Act as the primary point of contact for all client inquiries.
    • Ensure clear and consistent communication with internal and external stakeholders.

Qualifications:

  • Proven experience in customer service, account management, or merchandising, preferably within the apparel or related industry.
  • Strong understanding of the end-to-end client lifecycle and order management processes.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
  • Detail-oriented with strong organizational and problem-solving abilities.
  • Ability to work effectively in a fast-paced, collaborative environment.
  • Proficiency in relevant software and systems (e.g., order management systems, CRM).
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