Customer Service
3 tygodni temu
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Client:Avery Dennison
Location:Job Category:Other
EU work permit required:Yes
Job Reference:6faf88eb1d1f
Job Views:3
Posted:26.03.2025
Expiry Date:10.05.2025
Job Description:We are seeking a dynamic and detail-oriented Client Service & Merchandising Representative to join our team. In this role, you will be responsible for managing the complete client lifecycle, from initial development to post-order support, ensuring exceptional service and driving sales growth.
Responsibilities:
- Client Development & Relationship Management:
- Initiate and manage client development requests.
- Build and maintain strong relationships with assigned clients.
- Provide timely and accurate updates on development and order status.
- Merchandising & Sales Support:
- Partner with Design and Tech Sales teams to create custom account presentations based on client briefs.
- Collaborate with Commercial teams to develop product opportunities that drive key initiatives and achieve sales objectives.
- Identify and capitalize on opportunities to enhance client product offerings.
- Order Management & Post-Order Support:
- Receive, validate, and process client sample and production orders.
- Manage internal communications with cross-functional teams to ensure smooth order fulfillment.
- Proactively address and resolve client quality issues, escalating as necessary.
- Communication & Collaboration:
- Act as the primary point of contact for all client inquiries.
- Ensure clear and consistent communication with internal and external stakeholders.
Qualifications:
- Proven experience in customer service, account management, or merchandising, preferably within the apparel or related industry.
- Strong understanding of the end-to-end client lifecycle and order management processes.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
- Detail-oriented with strong organizational and problem-solving abilities.
- Ability to work effectively in a fast-paced, collaborative environment.
- Proficiency in relevant software and systems (e.g., order management systems, CRM).
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