HR Operations Senior Team Leader with Spanish, Kraków

4 tygodni temu


Kraków, Lesser Poland TN Poland Pełny etat

HR Operations Senior Team Leader with Spanish

Client: PepsiCo

Location: Kraków, Poland

Job Category: Other

EU work permit required: Yes

Job Description:

Overview

The HR Operations Senior Team Lead coordinates a team responsible for all employee transactions and data changes for designated European countries across associated systems (SAP EC, SAP MyPnD and Learning, Icims etc.) based out of the Krakow Capability Center.

Key Responsibilities

  • Ensure high quality and efficient transactions and customer interactions;
  • Proactively introduce processes and programs to drive continuous improvement;
  • Drive and influence technical improvements to SuccessFactors/IBM and other platforms to drive process improvement and productivity.

Work Environment

You'll be working in an informal and engaging atmosphere with inspiring colleagues. Our city-centre office in Kraków is an active environment where your dynamism and agility will make a difference.

Responsibilities
  1. Coordinate all HR related workflows and transactions for SAP/SuccessFactors within strict time frames, ensuring global data quality and accurate HR records;
  2. Ensure smooth data flow between interfaced systems through daily/weekly audits and take corrective action and process changes as needed;
  3. Provide consistent and high-level customer service and operational excellence, ensuring transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements;
  4. Develop and execute plans to improve customer satisfaction with a focus on processes;
  5. Represent technical, functional and customer perspectives when making decisions, integrating with IT, internal clients and the broader shared services organization;
  6. Manage escalation and take ownership for ultimate issue resolution;
  7. Update the team staffing model and partner internally and externally to ensure a strong pipeline of available talent;
  8. Manage and develop team members, including onboarding, training, process documentation and aids to drive optimization and fast assimilation into the team;
  9. Set up knowledge management platforms and ensure all supporting technologies meet requirements for the market;
  10. Drive a quality-focused agenda to ensure that data quality and metrics are key deliverables for all reporting and transactions.
Requirements
  1. Technical SAP/SuccessFactors and process knowledge;
  2. Knowledge and understanding of tool connectivity for smooth data flow: EC / Icims / Learning/ SAP;
  3. Service management and ticket management system;
  4. Customer orientation;
  5. Process management and continuous improvement with a focus on optimization and productivity;
  6. Strong communication and presentation skills;
  7. Proficiency in English and Spanish;
  8. Organization Change Management;
  9. Minimum 6 years in HR Operations/Shared Services environment;
  10. Experience in Global environment/Matrix organizations;
  11. Team management Scope and Scale;
  12. Must possess strong people management skills and ability to perform in an environment of ambiguity and make decisions within short timeframes;
  13. Demonstrated track record of strong service delivery;
  14. Technical / Functional Skills & Knowledge of HR Tools and Interfaces.


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