Global Service Desk Analyst with German

3 tygodni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat
Job Title:

Global Service Desk Analyst with German, Warsaw

Job Overview:

This role will support METTLER TOLEDO users in Poland, Switzerland, Germany, Holland, France, Spain, and USA in daily IT related issues.

  • Act as a single point of contact for phone calls and tickets from employees concerning IT issues and queries.
  • Provide 1st and 2nd level support - troubleshoot and resolve IT related problems from software to hardware.
  • Handle IT support phone calls and tickets within defined SLA.
  • Log all phone calls in the Service Desk tool (ServiceNow).
  • Take ownership and coordinate with other IT support teams for high priority issues.
  • Escalate unresolved tickets to next level support teams.
Key Responsibilities:
  • Excellent verbal and written communication skills in German and English are a must.
  • Advanced ability to gather, monitor and document data.
  • Excellent customer service skills.
  • Problem-solving abilities.
  • Team orientation with M365: Azure, Exchange, Intune, etc.
Preferred Qualifications:
  • Good knowledge of IT Service Desk operations; proficiency with ServiceNow is highly desirable.
  • Good understanding of computer systems, mobile devices, and tech products.
  • Knowledge and working experience in PC/Laptop troubleshooting and providing end user support.
  • Experience in providing IT support in computer, network, and server-related areas.
  • Knowledge of: Active Directory Services, MS Exchange, VPN, Network, MS Office suite, Windows 11, Microsoft Office 365.
Our Offer:
  • Contract of employment.
  • Annual bonus.
  • Festive benefits paid in April and December.
  • Hybrid work model (3 days a week from home).
  • Medical care with basic dental package.
  • Possibility to extend medical care to family members and/or Damian Medical Center.
  • Life insurance with possible extension for your family members.
  • Medicover Sport card.
  • Language courses.
  • Paid employee referral program.
  • Space for initiatives, charity & CSR actions, and improvement ideas.
  • Supporting development through vast training offer.
  • Discounts for meals and cosmetics at Poleczki & Platan Business Park.
  • Diverse and inclusive workplace.


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