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HSBCJP00051624 IT Service Owner and IT Service Manager
4 tygodni temu
Job Title: IT Service Owner and IT Service Manager
Location: Kraków
Client:
Job Category: Other
EU work permit required: Yes
Job Reference: d3b0fd2bb01d
Job Views: 16
Expiry Date:
Job Description:The role of IT Service Owner and IT Service Manager centers on managing day-to-day services, fostering a high level of support to ensure countries meet their key performance indicators (KPIs), and overseeing department organization.
This position is part of the Global Operations and Automation (GO&A) team, which works closely with business and technology units to deliver innovative products worldwide. The GO&A team in Poland serves as a nearshore hub for European countries, supported by a larger offshore network.
The successful candidate will be responsible for:
Key Responsibilities- IT Service Ownership: Act as the point of contact and support for IT services, ensuring alignment with ITIL Service Lifecycle phases: Strategy, Design, Transition, Operation, and Improvement.
- Service Management: Provide expertise in Service Management, supporting best practices and quality standards in Service Management across multiple disciplines.
- Department Organization: Manage basic project management tasks.
The ideal candidate will possess:
Key Skills and Qualifications- Proficient English communication skills, both verbal and written
- Strong analytical and lateral thinking abilities
- Experience in IT Service Management, with solid knowledge of ITIL methodologies, especially in Service Level Management, Service Continuity, Information Security Management, Change, Incident, and Problem management
- ServiceNow experience is required
- Adaptable team player, comfortable with change
- Basic understanding of IT systems and operational environments
- Additional language skills (French/German) are advantageous
