IT Excellence and Service Lead

6 dni temu


Kraków, Lesser Poland TN Poland Pełny etat

About the Role

We are seeking a highly skilled IT Excellence and Service Lead – Experience and Data to join our team at TN Poland. As a key member of our Service Integration Department, you will play a critical role in managing multiple supplier services and integrating them into a single business-facing IT organization.

The successful candidate will drive our product organization to deliver stellar business outcomes by streamlining operational workflows, cooperation among products and between product owners, their virtual squads, and other components of the delivery organization including third-party vendors.

Key Responsibilities:

  1. Improve, execute and facilitate key product planning, delivery, operations and review activities.
  2. Empower cross-functional collaboration between product and other teams in the organization by establishing and when needed operating processes and communicational frameworks.
  3. Lead complex projects/programs, initiatives, and continuous improvement in the area of products and services offered by Experience and Data.
  4. Identify, publish and popularize best practices that elevate product owners, managers and product team performance.

Your Background

To be successful in this role, you will need:

  • Min. 10 years and preferably 12 years of IT experience, with high footprint and success track in coordination, excellence, management, and/or governance.
  • Excellent organizational skills with a natural ability to motivate people and achieve assigned goals.
  • A strong independent contributor able to deliver with limited supervision within agreed scope and to challenge the scope when justified by business requirements.
  • Understanding of corporate structures used to manage IT in corporate environments, deliver IT services and manage enterprise IT platforms would be a high benefit.

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