Service Excellence Representative
1 tydzień temu
Job Title: Customer Service Agent in Lisbon
Job Type: Full-time
Location: Lisbon
About Us:
We are Blu Selection, a company that values exceptional customer experiences.
Job Description:
We are seeking a highly skilled Customer Service Agent to join our team in Lisbon. As a key member of our customer support team, you will be responsible for delivering top-notch customer service via various channels, including email, phone, and live chat.
Responsibilities:
- Assist customers with their requests in a timely and efficient manner.
- Collect and update customer data to ensure accurate information.
- Provide product information to customers, addressing subscription, payment, and technical requirements.
- Ensure excellent customer satisfaction by responding professionally and courteously.
Requirements:
- EU Citizenship or valid residency card.
- Native level of French and good level of English.
- Knowledge of the value and impact of a good customer experience.
- Interest in new technologies.
- Attentive listening skills, comfortable communicating with people.
- Drive for excellence and professionalism.
- Team player committed to work.
- Excitement about intercultural communication and expatriate lifestyle.
- Living in or willing to relocate to Lisbon for international career and life experience.
- Valid Portuguese work permit required.
Benefits:
- A fixed-term contract renewable every year.
- Full-time (40h/week) rotative shifts.
- Salary conditions: 1040€ gross/month including free accommodation; 1240€ gross/month without accommodation.
- Relocation Package for International Candidates:
- Reimbursement of initial flight expenses after 9 months.
- Airport pick-up.
- Yearly two-way flight ticket back to home country (within the EU).
- Help in paperwork, opening bank account, etc. upon arrival.
- Extra Perks:
- Private health insurance after 6 months of contract.
- Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company.
- Portuguese public holidays and 22 days of paid holidays.
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