Service Excellence Representative

1 tydzień temu


Kraków, Lesser Poland Blu Selection Pełny etat

Job Title: Customer Service Agent in Lisbon

Job Type: Full-time

Location: Lisbon

About Us:

We are Blu Selection, a company that values exceptional customer experiences.

Job Description:

We are seeking a highly skilled Customer Service Agent to join our team in Lisbon. As a key member of our customer support team, you will be responsible for delivering top-notch customer service via various channels, including email, phone, and live chat.

Responsibilities:

  • Assist customers with their requests in a timely and efficient manner.
  • Collect and update customer data to ensure accurate information.
  • Provide product information to customers, addressing subscription, payment, and technical requirements.
  • Ensure excellent customer satisfaction by responding professionally and courteously.

Requirements:

  • EU Citizenship or valid residency card.
  • Native level of French and good level of English.
  • Knowledge of the value and impact of a good customer experience.
  • Interest in new technologies.
  • Attentive listening skills, comfortable communicating with people.
  • Drive for excellence and professionalism.
  • Team player committed to work.
  • Excitement about intercultural communication and expatriate lifestyle.
  • Living in or willing to relocate to Lisbon for international career and life experience.
  • Valid Portuguese work permit required.

Benefits:

  • A fixed-term contract renewable every year.
  • Full-time (40h/week) rotative shifts.
  • Salary conditions: 1040€ gross/month including free accommodation; 1240€ gross/month without accommodation.
  • Relocation Package for International Candidates:
    • Reimbursement of initial flight expenses after 9 months.
    • Airport pick-up.
    • Yearly two-way flight ticket back to home country (within the EU).
    • Help in paperwork, opening bank account, etc. upon arrival.
  • Extra Perks:
    • Private health insurance after 6 months of contract.
    • Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company.
    • Portuguese public holidays and 22 days of paid holidays.


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