Senior Technical Support Engineer, Warsaw

4 tygodni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat

We're a leader in data and AI, inspiring customers worldwide to transform data into intelligence.

About the Job

We seek an innovative individual for our Middle Tier Technical Support team as a Systems Technical Support Engineer. In this role, you will provide technical support for the installation, configuration, and deployment of software running on Java Application Servers.

Key Responsibilities
  1. Provide first and second level support for external and internal customers.
  2. Prioritize, diagnose, and manage customer-reported problems, writing thorough problem descriptions.
  3. Prepare and review written documentation.
  4. Participate in installations of software using third-party application servers.
  5. Record and manage confirmed software bugs.
  6. Provide product feedback to development and marketing.
  7. Build relationships with development teams and third-party vendors.
  8. Report feature requests and problems with third-party vendors.
  9. Provide training to Technical Support staff on various application server topics.
Requirements
  1. Bachelor's degree in computer science or related field.
  2. Experience working in middleware sector, e.g. Tomcat, Apache, WebSphere.
  3. 5+ years experience programming, testing, or supporting complex software applications.
  4. Work experience with architecture and deployment of enterprise-class Java web applications.
  5. Knowledge of Windows and UNIX operating systems.
  6. Curious, passionate, authentic, accountable: these are our core values.
Diverse and Inclusive

At SAS, we welcome diverse talents and create inclusive teams. Our commitment to diversity is a priority, and you are welcome here.



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