Senior Technical Support Engineer, Warsaw
4 tygodni temu
We're a leader in data and AI, inspiring customers worldwide to transform data into intelligence.
About the JobWe seek an innovative individual for our Middle Tier Technical Support team as a Systems Technical Support Engineer. In this role, you will provide technical support for the installation, configuration, and deployment of software running on Java Application Servers.
Key Responsibilities- Provide first and second level support for external and internal customers.
- Prioritize, diagnose, and manage customer-reported problems, writing thorough problem descriptions.
- Prepare and review written documentation.
- Participate in installations of software using third-party application servers.
- Record and manage confirmed software bugs.
- Provide product feedback to development and marketing.
- Build relationships with development teams and third-party vendors.
- Report feature requests and problems with third-party vendors.
- Provide training to Technical Support staff on various application server topics.
- Bachelor's degree in computer science or related field.
- Experience working in middleware sector, e.g. Tomcat, Apache, WebSphere.
- 5+ years experience programming, testing, or supporting complex software applications.
- Work experience with architecture and deployment of enterprise-class Java web applications.
- Knowledge of Windows and UNIX operating systems.
- Curious, passionate, authentic, accountable: these are our core values.
At SAS, we welcome diverse talents and create inclusive teams. Our commitment to diversity is a priority, and you are welcome here.
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