Aktualne oferty pracy związane z Customer Technical Support Consultant, Warsaw - Warszawa, Mazovia - TN Poland
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Customer Support Professional
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IT Customer Support Agent
2 dni temu
Warszawa, Mazovia, Polska BrainRocket Limited Pełny etatWe're BrainRocket Limited, a cutting-edge software development and digital solutions company. Our vision is to become a leading provider of innovative solutions that transform businesses and improve customer experiences.We're seeking a Multilingual Technical Support Professional to join our team in Warsaw, Poland. As a key member of our customer support...
Customer Technical Support Consultant, Warsaw
1 miesiąc temu
We are seeking a motivated Technical Support Consultant to join our team in Warsaw, Poland. The successful candidate will be the first point of contact for customers' support queries, analyzing and resolving technical issues while ensuring exceptional client satisfaction.
About KyribaKyriba is the global leader in cloud-based Treasury, Cash and Risk Management solutions, delivering Software-as-a-Service (SaaS) financial technology to corporate CFOs and Treasurers. With over 2,000 global organizations using our platform, we are growing at a fast pace and looking for talented individuals who embody our organisation values of innovation, accountability, client success, and respect.
Key Responsibilities- Analyze and resolve client issues via named contacts at customer sites, including taking incoming calls.
- Provide quality answers, understanding the impact of potential issues on clients' day-to-day operations, and showing empathy toward their situation.
- Troubleshoot technical and product issues, providing clear explanations on how to resolve client issues in a time-sensitive environment.
- Manage complex client requests specifically regarding technical issues.
- Participate in connectivity projects and migrations, including bank connections and third parties' integration to our clients.
- Baccalaureate or Graduate degrees in Finance or IT or relevant work experience.
- Professional communication skills both verbally and written, with the ability to discuss complex issues with banks, partners, and Kyriba clients.
