Customer Service Specialist
2 tygodni temu
Brand Vacancy title: Customer Service Specialist - Order Management Export – Spanish and English Speaker Ref 20868
Function: Sales Europe
City: Warsaw
Salary: Competitive
Closing date: 29/04/2025
Triumph Group joins the ranks of global leaders in the lingerie sector, with a multi-facetted product palette that is sold in more than 80 countries. The company is mindful of the fact that quality products must be accompanied by excellent service in order to satisfy demanding consumers.
Our Customer Success Department for our office in Warsaw is looking for a Customer Service Specialist - Order Management Export – Spanish and English Speaker (f/m/d) (100%)
Your Responsibilities:- Perform excellent & pro-active tracking of orders and managing processes needed for fulfillment stage.
- Ensure policies & procedures such as cancellations, returns, holds (reserved stock) are followed up with all relevant key stakeholders (e.g., CS, Sales, B&M, Finance).
- Manage a clean Orderbook/Contract Orderbook pro-actively, ensure on time call-offs (contracts), holds management (reserving of stock), and follow up with Sales on time to deliver the holds.
- Help to resolve credit issues, minimize back orders, and manage the remaining to zero through liaising with counterparts within Finance and Sales.
- Build and maintain an excellent relationship with national accounts and ensure an active communication flow with the sales account team.
- Support monthly or bi-monthly account meetings to discuss performance and define actions to improve efficiency and effectiveness.
- Independently identify and solve account issues related to product orders, deliveries, credit, and returns.
- Perform business analysis as basis for Order Management Operations and future improvement strategies, including follow up of agreed KPIs.
- Monitor data integrity and lead the ongoing validation process (Orderbook, Customer Data etc.).
- Be the local key contact for Customer Service and other projects to train and mentor individuals as new processes are implemented.
- At least 2 years of experience in customer service.
- Bachelor's Degree.
- Experience with agile ways of working is an advantage.
- Experience in working with data, analyzing figures, and producing reports.
- Fluency in English (must have), Spanish (nice to have), Polish (nice to have).
- Good interpersonal and communication skills, showing a customer-centered approach.
- Planning and organizational skills, including time management and the ability to prioritize and delegate.
- Analytical skills, attention to details and numbers; affinity to act based on analysis.
- Project management skills and knowledge of methodologies is an advantage.
- IT proficiency: Microsoft Office (especially Teams, Excel, Word), experience with SAP (SD and BW module); experience with Salesforce.
- Ability to work under tight deadlines.
- A team player.
As a family-owned business with more than 135 years of experience, Triumph embraces diversity throughout our global organization. Currently, our offices are present in over 40 countries across Europe and Asia. Guiding our corporate behaviors are respect and value for our employees, along with collaboration as one of our key Corporate Competencies.
At Triumph we are committed to our employees, who represent the foundation for our success. This means that as a company, we strive to offer great career opportunities in a dynamic fast-paced organization.
Triumph is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, colour, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
If you are seeking a great opportunity to develop your career, please send us your CV in English by clicking on Apply.
#J-18808-Ljbffr-
Customer Service Specialist
5 dni temu
Warszawa, Mazovia, Polska careersinpoland Pełny etatMain Page / Jobs / Junior Operations Specialist in Customer SupportAirhelp is committed to making air travel fairer for all passengers. As a Junior Operations Specialist in Customer Support, you will be the friendly and helpful voice of our company, supporting customers throughout their claim journey via email, chat, and social media.Your main responsibility...
-
Customer Service Specialist
3 tygodni temu
Warszawa, Mazovia, Polska Stora Enso Oyj Pełny etatCustomer Service Specialist page is loadedCustomer Service SpecialistApply locations Warszawa Ostrołęka time type Full time posted on Posted 2 Days Ago job requisition id JR107469We are looking for Customer Service Specialists with English & French to be recruited in Poland.Your location will be preferably in Ostroleka or Warsaw. Other Stora Enso locations...
-
Customer Service Specialist
2 tygodni temu
Warszawa, Mazovia, Polska MSA - The Safety Company Pełny etatCustomer Service SpecialistAre you passionate about delivering exceptional customer experiences? MSA - The Safety Company is seeking a skilled Customer Service Specialist to join our team.We are a purpose-driven organization committed to deploying innovation and technology to deliver on our mission to protect people and assets worldwide. Our ideal candidate...
-
Customer Service Specialist
2 tygodni temu
Warszawa, Mazovia, Polska TN Poland Pełny etatWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. This role offers the opportunity to work in a dynamic environment with a leading company in the industry.Job DescriptionIn this position, you will be responsible for providing exceptional customer service via phone, email, and chat. You will...
-
Customer Service Specialist
1 tydzień temu
Warszawa, Mazovia, Polska Cpl Healthcare Pełny etatWe are seeking a dedicated Customer Service Specialist to provide top-tier assistance to our valued customers through phone, email, and chat. In this role, you will be at the forefront of delivering technical support, resolving contract and billing inquiries, and ensuring a seamless customer experience.Key responsibilities include:Providing customer support...
-
Customer Service Specialist
3 tygodni temu
Warszawa, Mazovia, Polska Stora Enso Pełny etatCustomer Service SpecialistApply locations Warszawa OstrołękaTime type: Full timePosted on: Posted 2 Days AgoJob requisition id: JR107252Part of the global bioeconomy, Stora Enso is a leading provider of renewable products in packaging, biomaterials, and wooden construction, and one of the largest private forest owners in the world. We believe that...
-
customer service specialist
3 tygodni temu
Warszawa, Mazovia, Polska Randstad Pełny etatLubisz kontakt z ludźmi i chcesz rozwijać się w pracy jako Customer Service Specialist? Dołącz do zespołu naszego międzynarodowego klientaLokalizacja miejsca pracy: Warszawa Ochota. oferujemyzatrudnienie na podstawie umowy o pracę (pierwsza umowa na okres 3 miesięcy, kolejna na czas nieokreślony), pracę w pełnym wymiarze etatu w godzinach 9:00...
-
customer service specialist with croatian
3 tygodni temu
Warszawa, Mazovia, Polska PMSolutions Pełny etatCUSTOMER SERVICE SPECIALIST WITH CROATIANCUSTOMER SERVICE SPECIALIST WITH CROATIANCUSTOMER SERVICE SPECIALIST WITH CROATIANOn behalf of our client (international company, one of the leaders in customer service) we are looking for candidates for the position of CUSTOMER SERVICE SPECIALIST with excelen knowledge of Croatian.Location: Warsaw – on site or...
-
Customer Service Specialist
6 dni temu
Warszawa, Mazovia, Polska MasterCard Pełny etatJob Overview:The Customer Technical Services, Chargebacks and Fraud Team at MasterCard is seeking a Customer Service Specialist to drive customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate should have advanced understanding of chargebacks and dispute resolution, as well as technical proficiency in payment...
-
Customer Service Expert
1 tydzień temu
Warszawa, Mazovia, Polska Edgewell Personal Care Italy S.R.L. Pełny etatJob OverviewAs a Customer Service Specialist with Edgewell Personal Care, you will play a vital role in delivering exceptional customer experiences. Reporting to the Customer Service Manager, your primary focus will be on supporting customers, processing orders, and ensuring compliance with internal procedures.About the RoleThis is an exciting opportunity...
-
Customer Service Specialist
2 tygodni temu
Warszawa, Mazovia, Polska Prometeon Tyre Group Pełny etatPrometeon Tyre Group is looking for a Customer Service Specialist to join our team in the East Europe region.If you're ready to drive change, join usKey responsibilities:Deliver expert assistance to customers in English and local language, providing accurate and up-to-date information about products, services, and company policies.Efficiently manage customer...
-
Customer Service Specialist
3 tygodni temu
Warszawa, Mazovia, Polska Edgewell Personal Care Italy S.R.L. Pełny etatEdgewell is a global team of over 6,000 visionaries, doers and makers. Our secret is people, and we have an inspiring and collaborative global force of them. Our portfolio of over 25 brands touches lives in more than 50 countries by making useful things joyful. Together, we reimagine good mornings and endless summers, strive for more sustainable ways to...
-
Customer Service Specialist
3 tygodni temu
Warszawa, Mazovia, Polska Edgewell Personal Care Italy S.R.L. Pełny etatEdgewell is a global team of over 6,000 visionaries, doers and makers. Our secret is people, and we have an inspiring and collaborative global force of them. Our portfolio of over 25 brands touches lives in more than 50 countries by making useful things joyful. Together, we reimagine good mornings and endless summers, strive for more sustainable ways to...
-
Customer Service Specialist
2 tygodni temu
Warszawa, Mazovia, Polska Edgewell Personal Care Pełny etatEdgewell is a global team of over 6,000 visionaries, doers and makers. Our secret is people, and we have an inspiring and collaborative global force of them. Our portfolio of over 25 brands touches lives in more than 50 countries by making useful things joyful. Together, we reimagine good mornings and endless summers, strive for more sustainable ways to...
-
customer service specialist with croatian
1 tydzień temu
Warszawa, Mazovia, Polska Pracujw Pełny etatCUSTOMER SERVICE SPECIALIST WITH CROATIANOn behalf of our client (international company, one of the leaders in customer service) we are looking for candidates for the position of CUSTOMER SERVICE SPECIALIST with excellent knowledge of Croatian.Location: Warsaw – on site or fully remotely (you can choose)Responsibilities:Telephone and e-mail technical...
-
Customer Service Specialist
4 tygodni temu
Warszawa, Mazovia, Polska Barilla Group Pełny etatBarilla is an Italian family-owned food company. Established in 1877, it's now an international Group present in more than 100 countries.A world leader in the markets of pasta and ready–to–use sauces in continental Europe, bakery products in Italy and crispbread in Scandinavia, the Barilla Group is recognized worldwide as a symbol of Italian...
-
International Customer Service Specialist
2 tygodni temu
Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etatHays Poland Sp. z o.o. is seeking an International Customer Service Specialist to join our team.This is an exciting opportunity to work in a dynamic environment where you will be responsible for addressing customer inquiries via phone and email, providing current information about their orders, status updates, shipping details, and tracking information.You...
-
customer service specialist with croatian
2 tygodni temu
Warszawa, Mazovia, Polska Pracujw Pełny etatCUSTOMER SERVICE SPECIALIST WITH CROATIANOn behalf of our client (international company, one of the leaders in customer service) we are looking for candidates for the position of CUSTOMER SERVICE SPECIALIST with excellent knowledge of Croatian.Location: Warsaw – on site or fully remotely (you can choose)Responsibilities:Telephone and e-mail technical...
-
Customer Service Specialist
2 tygodni temu
Warszawa, Mazovia, Polska Medison group Pełny etatMedison offers hope to patients suffering from rare and severe diseases, by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets.As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead, and work relentlessly to bring therapy...
-
CEE/Poland Customer Service Specialist
5 dni temu
Warszawa, Mazovia, Polska Macmillan Education Pełny etatCEE/Poland Customer Service Specialist page is loadedCEE/Poland Customer Service SpecialistJob Title: CEE Customer Service SpecialistLocation: Warsaw – Hybrid Working ModelApplication Deadline: 17th January 2025About Springer Nature Group:Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day,...
