Customer Service Specialist
1 tydzień temu
We are seeking a dedicated Customer Service Specialist to provide top-tier assistance to our valued customers through phone, email, and chat. In this role, you will be at the forefront of delivering technical support, resolving contract and billing inquiries, and ensuring a seamless customer experience.
Key responsibilities include:
- Providing customer support for a leading streaming company
- Handling inquiries related to contracts, billing, and technical issues
- Assisting both B2B and B2C clients as first and second-line support
- Processing customer complaints with professionalism and empathy
You will also conduct outbound calls for administrative tasks such as feedback collection or payment reminders.
Requirements for this role include:
- Fluency in Swedish (C1 level) and English (B2 level)
- At least 6 months of experience in customer service
- Strong communication skills and service-oriented mindset
- Basic administrative and technical knowledge
We offer a dynamic work environment, professional training and development opportunities, and a competitive salary plus benefits on employment contract.
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