Customer Support And Experience Manager
4 tygodni temu
About the Company:
PhoneHQ, a cutting-edge cloud phone solution from Channels.App, is designed to streamline communication for businesses of all sizes. Whether you're a small startup or a large enterprise, PhoneHQ makes it easy to connect with customers and team members through a user-friendly platform that handles calls, voicemails, and more. About the Role:
As a Customer Support Lead, you'll not only lead the support team but also take a hands-on role, especially in the initial months, where you'll independently manage all support tasks. You'll ensure our users receive top-notch service, troubleshoot technical issues, and provide expert guidance. A crucial part of your responsibilities will be to create comprehensive user documentation for our products, which will be available to all customers. This documentation will be essential in helping users maximize the value of our platform. Key Responsibilities:
Deliver top-tier technical support to customers via phone, email, and chat. Personally troubleshoot and resolve technical issues. Answer customer questions and guide them on using our products and services. Write and maintain detailed user documentation, ensuring it is clear, accessible, and helps customers fully utilize our platform. Proactively identify and address potential issues before they impact customers. As a leader, you'll also:
Establish, monitor, and continuously improve the support process. Select and manage the tools used in the support service process. This Role is Perfect for You If You:
Have excellent written and verbal communication skills. Understand English-speaking cultures and customs. Possess strong organizational skills to juggle multiple tasks and collaborate effectively with teams and clients. Excel at problem-solving and implementing effective solutions. Are a team player, adaptable to changes in workload, systems, and processes. Are self-motivated, positive, and remain calm and professional in all situations. Have experience in a call center or technical support environment (highly desirable). Are comfortable working flexible hours, with plans to expand support from 2 PM-10 PM. What We Offer:
A career where your work has a real impact. A stable income with a competitive salary. A chance to own your role within the business without the risks of entrepreneurship. Influence and decision-making power at the client service department level. A collaborative and supportive work environment and more
-
Customer Experience Associate IFF
4 miesięcy temu
Wroclaw, Polska Gates Corporation Pełny etatAre you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you. Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer...
-
Customer Experience Associate
1 tydzień temu
Wroclaw, Polska Gates Corporation Pełny etatCustomer Experience AssociateAre you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you. Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We push the boundaries of material science to engineer solutions that continually...
-
Customer Success Manager
1 miesiąc temu
Wroclaw, Polska Elsevier Sp. z o.o. Company Pełny etatAbout the Role As a Customer Success Manager (Generalist), you will provide assistance in any of our 5 Sales Support functions. Customer Success, Data Management, Event Relations, Event Support and Events Fulfillment. Responsibilities Customer Success – providing exhibitor support, acting as the point of contact for all after-sales support Data...
-
Senior SAP Consultant for Support
3 miesięcy temu
Wroclaw, Polska PROAXIA CONSULTING GROUP AG ODDZIAŁ W POLSCE Pełny etattechnologies-expected : SAP SAP SD SAP MM about-project : For our support team in Wrocław we are looking for Senior SAP Support Consultants. As a SAP Support Consultant, you will be responsible for providing expert support and troubleshooting assistance for SAP applications within our customers organization. We are looking for seniors with deep...
-
Service Delivery Manager
1 tydzień temu
Wroclaw, Polska DXC Technology Polska Sp. z o.o. Pełny etatService Delivery Manager (Finance and Accounting Operations) Miejsce pracy: Wrocław Your responsibilities As a result of our dynamic growth, we are currently looking for candidates for the position of Service Delivery Manager in Finance and Accounting (F&A) BPO. The person in this role will oversee the delivery of all finance and accounting services for...
-
Senior Project Manager Marketing
1 miesiąc temu
Wroclaw, Polska Perfect Gym Solutions Pełny etatSport Alliance is looking for a Senior Project Manager (m/f/d) who will take on a central steering function for comprehensive projects within the Marketing team but also across different teams and departments within Sport Alliance (Sales, R&D, Customer Success etc.). The responsibilities of the role range from operational planning of marketing activities,...
-
Social Media Manager
1 miesiąc temu
Wroclaw, Polska Zowie Pełny etatAbout Zowie: Zowie brings speed and empathy to customer interactions. Our platform automates responses to repetitive questions around return policy, order status, etc. (even 70%), and makes customer service agents 1.5x more productive, so they can then proactively turn website visitors into paying customers. We believe that buying online can and should feel...
-
Business Transformation and Change Manager
2 tygodni temu
Wroclaw, Polska AXA Group Pełny etatBusiness Transformation and Change Manager Wrocław, Poland We collaborate with our business partners to deliver services that span the globe by identifying, creating and building out strategic capabilities that meet current and future demands, which are leveraged throughout the organization. The Business Transformation and Change Manager will provide...
-
Demand Generation Manager
2 miesięcy temu
Wroclaw, Polska Deviniti Sp. z o.o. Pełny etatJoin Deviniti as Demand Generation Manager and make yourself comfortable in our Software Home! No time to read? That’s okay! Here’s a short summary: Stack: 6+ years of marketing at a B2B software/tech / SaaS company, experience building, executing, and scaling complex B2B marketing programs, excellent English written and verbal communication...
-
2nd Level Support Engineer with Linux and German
4 tygodni temu
Wroclaw, Polska Eviden Poland R&D Pełny etattechnologies-expected : Bash SQL Linux responsibilities : Incident Management: issues related to monitoring, logging, user management, and program errors. Handle tasks in Request Fulfillment, Problem Management, and Change Management. Application Maintenance: Perform preventive maintenance, manage software changes, and oversee software release...
-
Customer Returns Specialist- Spanish/ Portuguese
1 miesiąc temu
Wroclaw, Polska HPE Pełny etatCustomer Returns Specialist- Spanish/ Portuguese This role has been designed as âHybridâ with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on...
-
Customer Support Consultant
3 miesięcy temu
Wroclaw, Polska Aptean Pełny etatOverview Customer Service Consultant mit Fokus auf Warenwirtschaft Wrocław, onsite Was die Menschen bei Aptean eint, ist ihr Engagement, Kunden-Prozesse zu vereinfachen und Erwartungen zu übertreffen. Unsere gemeinsame Idee ist die Entwicklung modernster ERP-Software für Mittel- und Großbetriebe. Wir wachsen überdurchschnittlich und suchen...
-
Business Operations Customer Delivery Specialist with German
1 miesiąc temu
Wroclaw, Polska HPE Pełny etatBusiness Operations Customer Delivery Specialist with German This role has been designed as âHybridâ with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze,...
-
Master Data Specialist Customer
4 tygodni temu
Wroclaw, Polska GATES BUSINESS SERVICES EUROPE sp. z o.o. Pełny etattechnologies-optional : Microsoft Power BI Tableau SQL responsibilities : First time good quality customer, vendor, employee master data maintenance, analyses, and clean-up activities in ERP systems, Tickets resolution within agreed SLA, Keeping documentation for realizing processes updated, Responding to queries from range of Stakeholders using various...
-
Senior Customer Success Specialist
1 miesiąc temu
Wroclaw, Polska Primetric by BigTime Pełny etatBigTime is a venture-funded company based in Chicago committed to helping clients run professional teams more efficiently, unlocking potential revenue and improving profitability. The recent acquisition of Primetric, based in Wroclaw, Poland, will allow BigTime to expand our commitment to meeting the growing list of mission-critical needs for businesses...
-
ITIL Service Delivery Manager with German
2 miesięcy temu
Wroclaw, Polska Atos Pełny etatEviden is an Atos Group business with an annual revenue of circa € 5 billion and a global leader in data-driven, trusted, and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing, and security, it brings deep expertise for all industries in more than 53...
-
System Support Engineer with Dutch
3 miesięcy temu
Wroclaw, Polska Genpact PL Pełny etatresponsibilities : Ensure the stability, performance, and security of the company's systems. Monitor system health, troubleshoot issues, and implement corrective actions. Provide technical support to end-users, addressing system-related queries and issues. Diagnose and resolve hardware, software, and network problems. Configure and optimize system settings...
-
System Support Engineer with German
3 miesięcy temu
Wroclaw, Polska Genpact PL Pełny etatresponsibilities : Ensure the stability, performance, and security of the company's systems. Monitor system health, troubleshoot issues, and implement corrective actions. Provide technical support to end-users, addressing system-related queries and issues. Diagnose and resolve hardware, software, and network problems. Configure and optimize system settings...
-
IT Solution Architect
3 miesięcy temu
Wroclaw, Polska Schaeffler Global Services Europe Sp. z o.o. Pełny etatresponsibilities : Designs the IT Solution Architecture reflecting the specific requirements (business, IT, NFRs, ..) as well as compliant with relevant EA guidelines and standards, regulations, and processes Design the IT Solution Architecture according to the EA architecture strategy, guidelines, principles and IT processes and govern and support the...
-
Senior Manager – Insurance Operations
1 tydzień temu
Wroclaw, Polska AXA Group Pełny etatSenior Manager Wrocław, Poland Senior Manager will be responsible for multiple teams that primarily support the Americas region. The teams focus will be to directly support the Underwriting team by providing high quality underwriting support service for Americas region. The teams will perform front-to-end activities throughout the life-cycle of renewal...