Advanced Support Specialist

1 tydzień temu

Warsaw, Polska Worldline Pełny etat

technologies-expected :
Oracle
PostgreSQL
C
C++
Python

responsibilities :
Providing advanced software support for payment solutions (front to back) offer by Worldline;
Troubleshooting software issues reported by customers and partners through our Regional Support, related to terminal payment software and platform;
Analyzing communication traces, application logs, reviewing source code/specifications and providing solutions in a timely manner;
Ensuring the quality of requests escalated (defect, enhancement, configuration…) with a deep analysis and conclusion to the appropriate stakeholders;
Working closely with Operations team to migrate impact on production issues;
Developing/updating tools for troubleshooting or internal use;
Reviewing, creating and distributing guidelines and best practices where appropriate;
Identifying opportunities to improve service efficiencies;
Providing ad-hoc training when necessary.

requirements-expected :
We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
Experience in troubleshooting software issues;
Proficiency in Linux environment;
Experience in Oracle or PostgreSQL;
Proficiency in C/C++, Python, shell scripts development would be an asset;
Experience in TCP/IP and SSL/TLS communications;
Knowledge of payment solutions and cryptography would be a plus;
Strong communication and problem solving skills, as well as ability to translate technical information to a non-technical audience;
Ability to work collaboratively with other departments to resolve complex issues;
Ability to manage priority conflicts and set appropriate expectations;
Team player who is a self-motivated, results driven and analytical person

offered :
At Worldline, you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
Work with inspiring colleagues and be empowered to learn, grow, and accelerate your career.
Private Medical Care.
Life insurance.
Lunch and Travel reimbursement.
Attractive bonuses.

benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
extra social benefits
meal passes
holiday funds
employee referral program

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