Customer Support Specialist
4 tygodni temu
The Opportunity
Worldline’s Transaction Processing Environment and its surrounding systems are based on multiple software products running on a wider IT infrastructure environment. The role of the Customer Support Specialist is to set up, maintain and upgrade payment solutions for our customers. They will take all customer requests in their scope and configure them within agreed timescales. Furthermore, the Customer Support Specialist does contribute to increasing the quality of service – suggests improvement of documentation or tools used.
Day-to-day responsibilities
You provide exceptional customer service via phone and email, You deal with customer requests from ticketing tools (Jira, SalesForce), analyze and complete within agreed timescales, Communicate with SPECIALIST GROUPS (R&D, support L2 etc) to carry out trouble-ticket resolution through appropriate configuration and/or good configuration You understand the customer’s technical environment and customer’s configuration of payment solution, You troubleshoot and resolve technical issues related to our payment solution, You work on customer activities and Standard projects (New Customers). Perform tests, when necessary, and sign off “the function meets the Requirements” .Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up, and show what’s next – people with passion, a can-do attitude, and a hunger to learn and grow. In practice, this means:
Detail oriented, customer-oriented First experience in the Support team Proficiency in Linux and SQL (mandatory) Advanced knowledge in scripting Python and Shell (mandatory) Basic knowledge of electronic banking/money (would be a plus) Good communicator in English Communication in French would be a plusPerks & Benefits
At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
Private medical & life insurance MyBenefit Platform Holiday allowance Public transportation allowance Meal allowance Semi-annual bonus Glasses/lenses reimbursement-
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