Senior Customer Support Specialist

4 tygodni temu

Warsaw, Polska Mettler Toledo Pełny etat

Our Opening and Your Responsibilities


As a Senior Customer Support Specialist you will be responsible for supporting US and Canadian market by processing orders, monitoring and ensuring all orders are processed by team members accurately and efficiently, as well as, providing excellent customer service to our clients. You will also be responsible for training and mentoring team members and generating reports to the manager.
Due to supporting US and Canadian market, you will work  100% remotely  (AFTER THE INTRODUCTORY PERIOD) and  working hours will cover:  13:15-21:30 (UCT+2) .
Your responsibilities;

  • Ensure that orders are processed accurately and efficiently by team members,
  • Train and mentor team members as needed,
  • Assist in entering customer orders accurately and efficiently into the system,
  • Processes pre-authorization of credit card charges,
  • Identify and recommend process improvements to increase efficiency and accuracy,
  • Backup for on-line order distribution (partnershop),
  • Process Quotes, complaints, goods return, and credits,
  • Providing support for Customers by emails and phone to all inquiries in the areas of pricing, product availability, basic product specifications, complaints, parts identification, order status, sales leads,
  • Work closely with our sales and logistics teams to ensure timely and accurate order fulfillment.

What You Need to Succeed

  • Min. 2 years of experience in a Customer Service role or in a similar one, 
  • Proficient English skills (speaking and writing),
  • Multitasking skills, 
  • Well-developed mentoring skills, 
  • Excellent data entry skills and attention to detail,
  • SAP knowledge would be an asset,
  • Knowledge of the US market would be an asset.

Our Offer to You

  • Stable employment conditions based on the contract of employment,
  • Annual bonus,
  • Hybrid work model (2 days working from office),
  • Medicover medical care with basic dental package,
  • Life insurance with possible extension for your family members,
  • Festive benefits paid in April and December,
  • Medicover sport card,
  • Language courses,
  • Cultural events for employees and families,
  • Space for your initiatives, charity & CSR actions,
  • Discounts for meals and beauty products at the our Business Park,
  • Diverse and inclusive workplace.

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