Advanced Support Specialist
2 miesięcy temu
Advanced Support Specialist
Warsaw, Poland
This is Worldline
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape .
The O pportunity
Our advanced support specialists need to qualify all the production issues escalated by Regional Support regarding our front to back payment solution and develop/propose ways for mitigation when possible.
Day-to-Day Responsibilities
Providing advanced software support for payment solutions (front to back) offer by Worldline; Troubleshooting software issues reported by customers and partners through our Regional Support, related to terminal payment software and platform; Analyzing communication traces, application logs, reviewing source code/specifications and providing solutions in a timely manner; Ensuring the quality of requests escalated (defect, enhancement, configuration…) with a deep analysis and conclusion to the appropriate stakeholders; Working closely with Operations team to migrate impact on production issues; Developing/updating tools for troubleshooting or internal use; Reviewing, creating and distributing guidelines and best practices where appropriate; Identifying opportunities to improve service efficiencies; Providing ad-hoc training when necessary.Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
Experience in troubleshooting software issues; Proficiency in Linux environment; Experience in Oracle or PostgreSQL; Proficiency in C/C++, Python, shell scripts development would be an asset; Experience in TCP/IP and SSL/TLS communications; Knowledge of payment solutions and cryptography would be a plus; Strong communication and problem solving skills, as well as ability to translate technical information to a non-technical audience; Ability to work collaboratively with other departments to resolve complex issues; Ability to manage priority conflicts and set appropriate expectations; Team player who is a self-motivated, results driven and analytical personPerks & Benefits
At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
Private medical & life insurance MyBenefit Platform Holiday allowance Referral program Public transportation allowance Meal allowance Yearly bonus-
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