CRM Support

2 dni temu

Warsaw, Polska BIOGEN POLAND Pełny etat

technologies-expected :
CRM
MDM

responsibilities :
coordinate within the team the daily processing of healthcare related Data Change Requests coming from different sources (identification and solving complex issues, preparation and deliver bulk updates, monitor auto-rejected DCRs)
coordinate the effort to get the primary affiliation flag in place. Analyze healthcare related data by finding the applicable pairs of respective records and run match and merge process for them.
design and deliver data quality reporting for the affiliate in healthcare master data and reference data area (periodic DQ checks, provide insight into data quality issues, ensure data alignment between Open Data, MDM and CRM systems and other applicable systems and apps.
provide expertise and coordinate delivery of the tasks to Business Stakeholders regarding master data, reference data, their presence and usage in CRM system
coordinate the testing, adoption and roll-out of new systems/system releases. Develop and analyze error reports and data for the purpose of testing, integrating, and connecting new systems/system releases. Transfer knowledge and carry out new system/system release trainings including reporting, reviewing and taking actions to solve the issues, identifying training needs, etc. for rejected and auto-rejected DCRs.
propose and socialize requirements to governance processes. Develop and implement data policies and procedures. Act as gatekeeper for local healthcare master data governance process. Ensure that the Customer Master Data Management policies and procedures are implemented and complied with.
act as a contact person for CRM users, taking requests, analyzing and escalating to the support team
provide expertise with support business users with CRM and help them solve basic issues with the CRM and Data.

requirements-expected :
Master’s Degree (or equivalent)
Minimum 4-year proven track record in data analysis or data management related function with a strong focus on data quality.
English and German languages on proficient level
Very good knowledge of data management, data governance, data structures, data analysis.
Strong knowledge of multiple data management and/or processing tools.
Understanding of CRM system, Business Intelligence concept and solutions.
CRM, MDM tools knowledge

benefits :
private medical care
life insurance
remote work opportunities
retirement pension plan
employee referral program
charity initiatives
sport card membership
long term incentive
employee stock purchase program
sabbatical
annual bonus

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