Service Desk Specialist with German

4 tygodni temu

Katowice, Polska Deloitte CE BSC Rzeszów Pełny etat

Service Desk Specialist with German Miejsce pracy: Katowice Technologies we use Operating system Windows
About the project German speakers-we will provide you with the technical training which will help you succeed in the role. All you need is the language skills and a can do attitude.
Your responsibilities Delivering high-quality standard customer service;
Remote support for Deloitte’s employees regarding technical issues;
Contact with clients via incoming phone calls, self-service tickets and chats
Analysis and solving of the most common enquiries using step-by-step solutions provided to you;
Cooperation with IT specialist team to deal with more complex issues;
Continual service improvement, looking to help better the service, supporting others in doing and/or putting your own ideas and initiatives forward;
Grow and develop yourself – through the creation of individual developmental plans and with the support of peers;
Take ownership and manage problems to their successful resolutions.
Our requirements Previous IT Customer Service experience;
Good command of MS Office;
Excellent communication skills;
Attention to detail and team-working skills;
Interest into Technology;
Excellent German verbal and written communication skills - minimum C1 level;
Very good English verbal and written communication skills - minimum B2 level;
Ability to work shifts (8-20);
Any specific education is not required – each application will be evaluated individually.
What we offer Stable job in a multinational company based on an employment contract;
Working in a flexible hybrid model - partially from home and the office;
Additional 2 paid days off and 2 days for charity activities;
Private medical care program, life, and travel insurance;
Access to various forms of recreational and social activities (MyBenefit, Multisport, bike rental, sports teams);
Onboarding plan from the first day of work and the Buddy Program - support from a dedicated coworker;
Friendly organizational culture (integration events, well-being and diversity & inclusion programs);
Wide development opportunities (individual career path, training in soft and technical skills, access to modern training platforms, including Udemy for Business, LinkedIn Learning).
Benefits sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
fruits
integration events
corporate sports team
coffee / tea
leisure zone
extra social benefits
employee referral program
additional paid 2 days off
2 days off for charitable activities
Selection process Apply and create your future with us

If your resume is of interest to us, the recruitment will consist of several stages:
1. Online interview interview with Recruiter and team Members.
2. Language check.

You will receive feedback regardless of process result.
Deloitte CE BSC Rzeszów Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences. What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.
Click „Apply” or „Apply Now” to be redirected to the Deloitte recruitment system and apply for the position indicated in the announcement. Your personal data shall be processed by Deloitte in line with principles set in our Privacy Policy.

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