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Service Desk Agent 1st Line With English
2 tygodni temu
About-project : We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry.
If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of Service Desk Agent 1st Line with English could be the ideal challenge for you.
responsibilities :
Act as the first point of contact via phone, email, and ticketing system Investigate, resolve, or escalate all reported tickets with a focus on achieving a high 1st level resolution rate Provide initial assessment of incidents and service requests Resolve tickets in line with internal procedures and escalate when necessary Comply with procedures, segregation of duties, and service levels Contribute to knowledge management Perform other duties assigned by Team Coordinator/Lead requirements-expected : Fluent in English Familiarity with desktop OS (Windows 7/Windows 10).
Basic knowledge of troubleshooting applications (Outlook, MS Office, SCCM).Experience in basic hardware issues troubleshooting and drivers support.
1+ years of experience in Infrastructure support service desk or relevant desktop support offered : Security: Permanent employment contract in a stable, successful family owned business Flexibility: A wide time window for flexible working and weekly home office days Fitness and health: Discounts on various sports and leisure activities, active health promotion, private health care, occupational safety, and more
Time Savings:
parking and direct access to public transport (train, bus)
Feel Welcome:
Welcome days and individual onboarding, company and team events Personal career and career development: Individual support for extra-occupational studies, further education and training courses Benefits and vouchers: Employee vouchers and discounts with well-known brands as well as discounted employee purchasing Inspiring work environment: Our nicely designed office offers you an environment that fosters creativity and productivity.
We love coming together as a team here benefits : sharing the costs of sports activities private medical care sharing the costs of foreign language classes sharing the costs of professional training & courses life insurance flexible working time integration events employee referral program-
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