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IT Technical Specialist
2 miesięcy temu
technologies-expected :
Swift
Java
Oracle
about-project :
This is a B2B contract role in Warsaw, Poland. Hybrid role - minimum 2 days per week from office
Looking for Production Support / IT Technical Specialist - File Transmissions with experience in IBM Sterling Integrator as a supporting technology and File transmission protocols like SFTP, FTPS, AS2, SOAP and Connect
The role will require the candidate to active participation and contribution in Incident Management, Service Quality Management, Stakeholder management etc including but not limited to.
responsibilities :
Investigating system failures and incidents reported on the services supported.
Communicating with various Business & IT teams.
Perform root-cause analysis and production fixes.
Flexibility to work in shifts and provide on-call support on weekend.
Working as a part of a global team.
Adherence to SLAs & service delivery procedures defined by ITIL framework.
requirements-expected :
Strong written and oral English skill with the ability to work with global virtual team across multiple regions.
Flexibility to work in shifts and provide on-call support, especially during weekends and public holidays.
Ability to work effectively and professionally under pressure.
Proven experience as a production technical support engineer.
Excellent problem solving and root cause investigation skills.
Understanding of IT Infrastructure is essential.
Knowledge of Host to host and SWIFT gateways is MUST.
Positive 'can do' attitude and self-motivated. Adaptive capacity in learning new knowledge.
Development and support experience on IBM sterling Integrator, Sterling Engine proxy, Sterling authentication server, sterling configuration manager.
Good knowledge about File Transmission protocols likes FTPS, SFTP, AS2, SOAP, AS2 and SwiftNet FileAct and InterAct.
Java and Unix/Linux environments. Knowledge of Oracle Databases.
