1st Line Support

We are seeking a 2nd Line Support Engineer who will provide application support to our customers. You will collaborate with customers and internal teams to offer 2nd line support, manage technical customer issues within Service Level Agreements (SLAs), configure the application to meet customer business use cases, ensure the quality of our knowledge base,...

Who are we? Equinix is the world’s digital infrastructure company®, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with...

Wymagane, Kibana, Grafana, Linux, Windows Server, SQLMile widziane, C#System operacyjny, Windows, LinuxO projekcie, Poszukujemy osób gotowych do pracy w biurze w Warszawie (office first).Twój zakres obowiązków, Gwarantujemy pracę nad złożonymi projektami programistycznymi, które niewątpliwie poszerzą Twoje umiejętności w zakresie najnowszych...

First Line Support Specialist Miejsce pracy: Warszawa Twój zakres obowiązków Provide technical support to employees (first line of support);Handling requests in the system;Diagnosing and troubleshooting software and hardware endpoint devices;Understanding and managing basic network aspects, including firewall configuration, VLANs and network...

#yourbikeneedsthat And we need you! We are bike-components, the online store that offers everything a biker's heart desires with more than 70,000 items and around 340 brands. Our 260 employees are as diverse as our product range. Not a real bike nerd? No problem! Because in addition to biking, we are united by flat hierarchies, a strong sense of unity,...

technologies-expected : Jira Confluence Git GitLab Kibana responsibilities : Leading and managing the L2 Customer Support team, providing guidance, mentorship, and support to team members; Сreating and managing employee schedules; overseeing shift schedules to ensure maximal coverage, where applicable; Analyzing gaps in the knowledge and skills of the L2...

Start date: 01/07/2024 End date: 30/06/2027 Location: Warsaw, On-site (99%) Job Description:Operation of a qualified IT hotline as first level support.Tasks: 1. Provide information and guidance to users on IT services provided, hardware and software used, IT security. 2. Assist users in the operation of standard hardware and software as well as all...

Time Type: Full Time Your responsibilities: • Providing 1st and 2nd level IT Support Services in 24/7 shift rotation.• Accepting users’ requests (mail, phone, WWW), its classification in global ticketing system, initial troubleshooting and 1st line resolution, escalation to 2nd and/or 3rd level support teams in line with SLA targets. • Informing and...

technologies-expected : VMware Salesforce responsibilities : Advanced technical support (phone, ticket and face-to-face) on all services in catalogue IT equipment ordering, asset management, vendor management (e.g. ATEA and Insight) Budget control together with local finance IT facilitation of SimCorp events Configuration and update of work devices;...

ING is looking for an innovative and curious Model Risk Manager to support oversight of Generative AI and Advanced Analytics models portfolio We are looking for you if you:Have an academic degree and at least 2-5 years of related work experience in risk or compliance related department.Are familiar with GenAI /AI models in terms of techniques applied,...

ING is looking for an innovative and curious Model Risk Manager to support oversight of Generative AI and Advanced Analytics models portfolio We are looking for you if you: Have an academic degree and at least 2-5 years of related work experience in risk or compliance related department. Are familiar with GenAI /AI models in terms of techniques...

Are you interested in delivering efficient and effective controls as well as securing a good customer experience? Would you like to be a central part of Danske Bank’s Forward 28 Strategy? If so, we have an exciting opportunity to join our team in 1st Line Financial Crime, Risk, and Control as Senior Dispositions Standards Officer! Danske Bank 1st Line...

SNI is serving as a trusted IT Outsourcing partner in line with the needs of World's most prestigious firms and carried out successful projects worldwide. For one our clients we are currently looking for a  Senior DevOps Engineer  to join their international team. Job details: Full-time Start date: ASAP 1st contract for 6 months + extensions Remote...

Time Type: Full TimePLEASE REMEMBER TO CLICK "APPLY" BUTTON AFTER SAVING YOUR PROFILE TO COMPLETE YOUR APPLICATION PROCESS About the project If terms like Enterprise Network solutions, Cisco, and Network Performance sound interesting, we may have a perfect opportunity to embark on, as part of your career journey. Think international career, in a large global...

technologies-expected : ServiceNow Microsoft Azure Zabbix Dynatrace Prometheus about-project : We're excited to offer an opportunity for a passionate and knowledgeable ITIL ServiceDesk Analyst (1st line) to impact our dynamic IT environment. In this pivotal role, you'll join our vibrant team to resolve and manage IT issues efficiently, leveraging the...

1st Level SupportTake over the Salesforce 1st level support in combination and collaboration with Global IT Servicedesk for the brand-new Salesforce application which is still in his global roll out (for already rolled out countries)Administer Data andOrgs, Manage Services,AuthorizationsUpdate User Profiles, SettingsCreate Update Service Resources and...

responsibilities : Be the 1st point of contact for remote support tasks including: issue assessment (obtain customer issue description and identify faulty component) troubleshoot digital issues (incl. documentation) and carry out customer consultation via phone and Teamviewer assess technical installation feasibility & provide customer consultation Capture...

We are looking for you, if you: have minimum 5 years of total work experience with a minimum of 36 months experience in AML/KYC in roles like 1st/2nd line Quality Assurance, or 1st line Subject Matter Expert (SME) or Analyst / Signatory / Quality Check, ​ have proven team leadership skills, having been in a similar role for at least 6 months, ...

For our client from pharmaceutical industry we're looking for DevOps Engineer. Perfect candidate should have demonstrated knowledge and experience within AWS solutions, CI/CD maintenance & improvements, data management. Additional experience in test automation will be a plus. Linux/Unix management CI/CD (Jenkins or GitLab) Git Kubernetes Shell scripting SSH...

technologies-expected : SAP HCM HRIS responsibilities : Support, document, and enhance SAP HCM processes in SAP HRP and SAP P01 Implement legal changes and quality assurance measures Provide 1st and 2nd level support for technical questions from line managers, HR users, and employees Develop solutions through system configurations in collaboration with the...