Assistant IT Supporter

4 tygodni temu


Warsaw, Polska DSV Pełny etat

Time Type:

Full Time

Your responsibilities:


• Providing 1st and 2nd level IT Support Services in 24/7 shift rotation.
• Accepting users’ requests (mail, phone, WWW), its classification in global ticketing system, initial troubleshooting and 1st line resolution, escalation to 2nd and/or 3rd level support teams in line with SLA targets. • Informing and supporting end users in the event of IT system unavailability.
• Communicating planned outages and service windows to end user community.
• Account administration and password management of many IT systems in use.
• Development and maintenance of support documentation (Knowledge Base).
• Ensuring high level of customer support and their satisfaction.

Our requirements:


• some experience in similar position (e.g. Service Desk, Help Desk, Customer Support),
• very good English skills – written and spoken, • general IT understanding and a will to expand this knowledge,
• looking for challenges and skills development,
• being a team player with open-minded personality and positive attitude,

Our offer:

Employment contract Private medical care Comprehensive onboarding program, Buddy, Work-life Harmony, Modern eco-office Comfortable ergonomic office, Scandinavian work culture, Internal training catalogue Culture of feedback, Internal transition program, Holiday gifts, Sport groups, Bike parking, Electric vehicle charging stations.

DSV – Global transport and logistics


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