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IT Service Manager

1 miesiąc temu

Krakow, Polska HRO Digital Pełny etat

HRO Digital is an international company providing recruitment support within #Fintech, #Finance and #Banking market in EMEA. We connect the most innovative organizations with the best people in the market. We conduct systematic market research, which allows our Digital Teams to be a step ahead of the competition.

Do you want to work for one of the world’s largest global banks? Want to be part its exciting digital transformation? Do you want to engineer incredible products for millions of customers?
Well, our Client offers just that ☺︎ It's a leader in digital transformation of banking services and Cracow is one of the most important technological centers - majority of projects are delivered from Poland ☺︎

The IT Service Manager is an individual responsible for supervising the continuous delivery and support of IT services, serving as the primary contact for any inquiries regarding these services. From an organizational standpoint, the ITSM must function within the framework of both past and future IT Target Operating models.

What will you do?
Understand your service, including its operations, infrastructure and business value
Manage the release process in collaboration with a team to ensure compliance with enterprise procedures, including presenting changes during Change Advisory Board (CAB) meetings
Handle incident and production support management if need
Ensure Operational Data documentation and associated Non-Functional Requirements are provided through the IT Service Acceptance process
Proactively monitor service performance using available Performance Monitoring Tools
Coordinate and support infrastructure activities such as patching, migrations, upgrades and service continuity testing
Ensure progress on infrastructure service design changes by engaging solution architects
Communicate with stakeholders, business, and IT colleagues regarding IT service provision inquiries
Participate in project prioritization with product and delivery leads
Manage all Keep The Lights On activities
Ensure services adhere to group infrastructure standards:
Maintain accurate IT service models
Review and understand Operation Level Agreements (OLAs)
Ensure compliance with data governance and conduct periodic reviews in tools
Maintain and regularly test Service Continuity plans

As a Service Manager, you'll be part of a team including agile engineering teams, product, technology and delivery leaders. You'll ensure continuous supply and support for IT Services related to a crucial product available across multiple markets and entities. Depending on your skills and interest, you may work closely with environments to solve technical issues, manage system configurations and deploy applications.

About you:
IT expertise to understand system design and aid in troubleshooting and communication with other IT teams
Experience in service management, change management and/or incident management
Familiarity with IT Infrastructure Library (ITIL)
Knowledge and/or experience in cloud-based infrastructure, ideally AWS
Strong team player with excellent interpersonal skills
Proactive and focused on delivering results
• Hands-on experience in the software development lifecycle

Nice to have:
Experience with SecDevOps tooling
Skills and experience in infrastructure design, implementation and maintenance
Familiarity with Git, Jenkins, Nexus etc.
Experience with Performance testing and capacity management

The offer:
Prestigious position at one of the world's largest banks
Competitive salary with a B2B contract
Hybrid work (2 days per week from the office in Cracow) and flexible working hours
Working with cutting-edge IT technologies
Personal growth and development opportunities within the organization
Private healthcare coverage and multisport card
Referral program and company events
Convenient parking, relaxation and game rooms, bicycle racks and showers for cyclists

Our on-line recruitment process comprises of two meetings with hiring managers, followed by an initial phone screening with our recruiter.

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