Top Tier Partner Support Representative
4 tygodni temu
Top Tier Partner Support Representative (German & Polish) Miejsce pracy: Warszawa Your responsibilities Prioritize and resolve issues from our top-tier merchants across all channels, following current procedures and time standards in German and Polish. As the team's scope expands, support other merchant segments according to business requirement.
Collaborate closely with other departments (Sales, Customer Service, Content Operations, Finance, Risk) to provide exceptional service experiences and resolve cross-departmental issues affecting merchants.
Serve as a key liaison among various departments to streamline merchant support processes.
Participate actively in training sessions, refresher courses, and meetings organized by the QA and Trainers team, as well as supervisors and managers.
Stay informed about post-launch deal issues and the best practices for resolving them.
Continuously update your knowledge and skills to serve our merchants effectively.
Our requirements Proficiency in computer usage, including email, MS Office, and navigating the Windows environment.
C2 level proficiency in German and Polish. At least B2 in English.
A keen ability to identify the needs of both customers and merchants, with a particular focus on our top-tier partners.
A detail-oriented approach to work, ensuring quality in every task.
A positive and efficient communication style with coworkers, across all levels and departments.
A strong work ethic, characterized by professionalism, integrity, and responsiveness.
Flexibility to adapt to a rapidly changing environment and processes, managing your time effectively to meet business targets.
The ability to work in a dynamic, open-space environment and readiness for a hybrid working model.
Openness to receiving feedback and the ability to act on it independently.
Benefits sharing the costs of sports activities
private medical care
life insurance
remote work opportunities
integration events
retirement pension plan
no dress code
charity initiatives
About the role As a Top-Tier Partner Support Representative, your role is crucial in maintaining the high service quality Groupon offers to its merchants. This position involves providing top-tier merchants—our most valued partners—with professional, timely assistance and information to address their inquiries and issues regarding their partnership with Groupon. As the team's responsibilities grow, there will be opportunities to extend support to other merchant segments, in alignment with business needs. Acting in accordance with the company's standards and procedures, you will ensure the best service experience for both merchants and customers.
Groupon At Groupon, we're on a mission to become the daily habit in local commerce, aiming to strengthen communities by fostering the success of small businesses. Through connecting people to a vast marketplace of local services, experiences, and goods, we make a significant positive impact on the lives of millions of customers and merchants around the globe. Our culture thrives on innovation, celebrates risk-taking, and rewards success, making Groupon an ideal place for those who want to take greater control of their careers. Join us, and be a part of our global team, which is making a difference in local economies every day.
-
Top Tier Partner Support Representative
2 tygodni temu
Warsaw, Polska Groupon Pełny etatTop Tier Partner Support Representative (German & Polish)Miejsce pracy: Warszawa Your responsibilities Prioritize and resolve issues from our top-tier merchants across all channels, following current procedures and time standards in German and Polish. As the team's scope expands, support other merchant segments according to business requirement.Collaborate...
-
Tier 3 Support Engineer @
2 tygodni temu
Warsaw, Polska Codete Pełny etatCodete is not just a software company, it's a place where tech-enthusiasts can grow by doing what they love and feel valued for what they are.We're experienced, agile and versatile: we work with a wide range of technologies in projects from many different industries, and the majority of our team are senior-level specialists. At Codete, there's always...
-
Tier 3 Support Engineer @ Codete
1 miesiąc temu
Warsaw, Polska Codete Pełny etatCodete is not just a software company, it’s a place where tech-enthusiasts can grow by doing what they love and feel valued for what they are. We’re experienced, agile and versatile: we work with a wide range of technologies in projects from many different industries, and the majority of our team are senior-level specialists. At Codete, there’s always...
-
Tier 3 Support Engineer @ Codete
4 tygodni temu
Warsaw, Polska Codete Pełny etatCodete is not just a software company, it’s a place where tech-enthusiasts can grow by doing what they love and feel valued for what they are. We’re experienced, agile and versatile: we work with a wide range of technologies in projects from many different industries, and the majority of our team are senior-level specialists. At Codete, there’s always...
-
Tier 2 Manager
1 miesiąc temu
Warsaw, Polska AireSpring Pełny etatJob DescriptionPrimary Responsibilities:Managing all daily operational activity, such as but not limited to:Personnel performance, evaluations, priorities, training, certifications, scheduling, retention, and new hires.Complete, and periodically maintain, proper departmental documention, such as but not limited to:troubleshooting...
-
Tier 2 Manager
1 miesiąc temu
Warsaw, Polska AireSpring Pełny etatJob Description Primary Responsibilities: Managing all daily operational activity, such as but not limited to: Personnel performance, evaluations, priorities, training, certifications, scheduling, retention, and new hires.Complete, and periodically maintain, proper departmental documention, such as but not limited to:troubleshooting...
-
Tier 2 Manager
4 tygodni temu
Warsaw, Polska AireSpring Pełny etatJob Description Primary Responsibilities: Managing all daily operational activity, such as but not limited to: Personnel performance, evaluations, priorities, training, certifications, scheduling, retention, and new hires.Complete, and periodically maintain, proper departmental documention, such as but not limited to:troubleshooting...
-
Product Support Representative III
4 godzin temu
Warsaw, Polska Jobs for Humanity Pełny etatJob Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 1 - 5%The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation...
-
L2 Support Level Representative with German
3 tygodni temu
Warsaw, Polska L.M. GROUP POLAND Sp. z o.o. Pełny etatWe are an international recruitment agency founded in 1987, present in Poland since 2014. We specialize in recruiting for permanent and temporary positions. Our headquarters are located in Poznań, and we also have branches in Warsaw, Gdańsk, and Wrocław.Currently, we are looking for Tech Sales Representative with German for one of our globally-reaching...
-
Support Engineer
2 tygodni temu
Warsaw, Polska Unitask Group Pełny etatUnitask Group provides solutions for the management of information, knowledge, and related processes, enhancing organizational infrastructure and control to bring a competitive edge, a boost in growth, and higher profit.We are proud of our finest IT talents who drive our clients to success Since its establishment in 1994, Unitask has maintained a high level...
-
Sales Development Representative
1 dzień temu
Warsaw, Polska KITRUM Pełny etatСompany description KitRUM is a one-stop custom software development company headquartered in sunny Florida with development centers in Ukraine and Poland. With a pool of 300+ top-notch engineering resources, we help CxOs of VC-backed startups and fast-growing tech companies in the US, EU and Australia to custom build software engineering...
-
IT Support Specialist
2 tygodni temu
Warsaw, Polska SwingDev Pełny etatWe are a Polish branch of a fast-growing InsurTech product company from Silicon Valley - Hippo Insurance. Our mission is to revolutionize home insurance in the US, starting from IoT monitoring devices to our industry-leading software. How do we want to get there? We need a top-notch talent, just like you! Putting a lot of effort into hiring top-tier...
-
Product Support Representative II
1 miesiąc temu
Warsaw, Polska Jobs for Humanity Pełny etatJob Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 1 - 5%We are looking for an ambitious, motivated, and willing-to-learn person to join us as a Product Support Representative to provide exceptional support for our Treasury...
-
Product Support Representative II
4 tygodni temu
Warsaw, Polska Jobs for Humanity Pełny etatJob Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 1 - 5%We are looking for an ambitious, motivated, and willing-to-learn person to join us as a Product Support Representative to provide exceptional support for our Treasury...
-
Tier 2 Security
1 miesiąc temu
Warsaw, Polska AireSpring Pełny etatJob Description Primary Responsibilities: Managing daily security and SD-WAN operational activity, such as but not limited to:Lead and coach the Tier 2 security and SD-WAN group that primarily deald with complex enhanced data services, such as Fortinet security/SD-WAN/LAN/WAN/Wi-Fi, VeloCloud/VMware/Broadcom SD-WAN/LAN/WAN, and Meraki...
-
Tier 2 Security
4 tygodni temu
Warsaw, Polska AireSpring Pełny etatJob Description Primary Responsibilities: Managing daily security and SD-WAN operational activity, such as but not limited to:Lead and coach the Tier 2 security and SD-WAN group that primarily deald with complex enhanced data services, such as Fortinet security/SD-WAN/LAN/WAN/Wi-Fi, VeloCloud/VMware/Broadcom SD-WAN/LAN/WAN, and Meraki...
-
Tier 2 Security
1 miesiąc temu
Warsaw, Polska AireSpring Pełny etatJob DescriptionPrimary Responsibilities:Managing daily security and SD-WAN operational activity, such as but not limited to:Lead and coach the Tier 2 security and SD-WAN group that primarily deald with complex enhanced data services, such as Fortinet security/SD-WAN/LAN/WAN/Wi-Fi, VeloCloud/VMware/Broadcom SD-WAN/LAN/WAN, and Meraki...
-
Support Engineer
1 miesiąc temu
Warsaw, Polska Unitask Group Pełny etatUnitask Group provides solutions for the management of information, knowledge, and related processes, enhancing organizational infrastructure and control to bring a competitive edge, a boost in growth, and higher profit. We are proud of our finest IT talents who drive our clients to success! Since its establishment in 1994, Unitask has maintained a high...
-
Support Engineer
4 tygodni temu
Warsaw, Polska Unitask Group Pełny etatUnitask Group provides solutions for the management of information, knowledge, and related processes, enhancing organizational infrastructure and control to bring a competitive edge, a boost in growth, and higher profit. We are proud of our finest IT talents who drive our clients to success! Since its establishment in 1994, Unitask has maintained a high...
-
Senior Talent Acquisition Partner
1 miesiąc temu
Warsaw, Polska Mattel Pełny etatCREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain, and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do...
