Product Support Representative II

1 miesiąc temu

Warsaw, Polska Jobs for Humanity Pełny etat
Job Description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

1 - 5%

We are looking for an ambitious, motivated, and willing-to-learn person to join us as a Product Support Representative to provide exceptional support for our Treasury Management System. Your responsibilities will include providing in-depth product support to FIS clients. The ideal candidate will possess a deep understanding of treasury operations and financial systems, along with excellent communication and problem-solving skills.

About the team:

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances how the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?


What you will be doing:

  • Assist clients in troubleshooting functional issues, identifying root causes, and providing timely resolutions

  • Collaborate with cross-functional internal teams, including developers, product managers, and consultants

  • Design and implement new processes, workflows, and standard operating procedures to streamline the operations and follow best practices

  • Stay updated on product enhancements, new features, and industry trends related to treasury management to effectively support users

  • Advocate for customer needs and provide feedback to the product development team to improve product usability and functionality

  • Maintain a high level of professionalism and customer satisfaction in all interactions with clients


What you will need:

Must have:

  • Bachelor's or Master's degree diploma

  • Strong analytical, organizational, and time management skills

  • The ability to work independently

  • Experience/ ability to multitask

  • Excellent communication and strong problem-solving skills

  • English B2/C1
     

Nice to have:

  • Previous experience in IT/ corporation company

  • Prior banking experience

  • Knowledge of FIS products

#LI-MS2
#LI-Remote


What we offer you:

  • Working in an innovative and flexible environment within an established global company

  • Becoming a part of a team of talented experts in banking and payment solutions

  • Comprehensive onboarding process

  • Flexible working hours and a good work-life balance

  • Contract of employment

  • Competitive salary including private health insurance for employees and their families, group life insurance, pension plan of 5%

  • Language courses within working hour

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass


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