![Michael Page](https://media.trabajo.org/img/noimg.jpg)
CRM Team Lead
1 tydzień temu
technologies-expected :
CRM
responsibilities :
Lead and manage the CRM team, providing guidance, support, and professional development
Implement CRM strategies to enhance customer engagement and retention
Support marketing efforts by setting up and managing campaigns across multiple markets
Analyze customer data and feedback to identify trends and opportunities for improvement
Collaborate with marketing, sales, and product teams to ensure alignment and integration of CRM activities
Oversee the CRM system, ensuring it is optimized for efficiency and effectiveness
Monitor and report on CRM performance metrics, making data-driven decisions to enhance outcomes
Consolidate CRM activities into one platform and set of tools to streamline processes
Accept and manage briefs using the Jira platform for workload and communication
Execute email and SMS push campaigns, ensuring timely and accurate delivery
Provide operational support for the CRM team, including ticket management and campaign execution
Execute marketing campaigns, understanding how the CRM platform works
Communicate effectively across multiple markets, supporting 10-12 different languages
Support operational needs by understanding CRM emails, landing pages, and marketing measurements
Work with large databases, managing high volumes of work while maintaining attention to detail
Working with CRM Platform partners including Taguchi, Swrve and Twilio
requirements-expected :
Bachelor's degree in Business, Marketing, or a related field.
Minimum 5 years of experience
Strong understanding of CRM software and tools
Excellent analytical skills with the ability to interpret complex data
Outstanding communication and interpersonal skills
Ability to work collaboratively in a fast-paced, dynamic environment
Proficiency in English; additional European languages are a plus
Experience in managing large databases and high-volume CRM activities
Data analysis and interpretation
Cross-functional collaboration
CRM software proficiency
Experience with Jira platform for workload and communication management
offered :
Competitive salary and benefits package
Opportunity to work with a diverse and talented team
Professional development and growth opportunities
Flexible working arrangements
Training on specific CRM tools and platforms such as Taguchi and Swrve
benefits :
private medical care
life insurance
flexible working time
coffee / tea
christmas gifts
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