Junior Global IT Service Desk Analyst

You’re an important part of our future. Hopefully, we're also a part of yours Within the B. Braun Group, the “Global Support Team” is looking for a new team member for the position of “Junior Global IT Service Desk Analyst” for the IT Competence Center in Nowy Tomyśl or Poznań, Poland.
Duties and responsibilities
Respond to incoming calls and web submissions for assistance from and users experiencing technical issues
Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client specific applications)
Fulfill Service Requests from end users according to defined procedures
Document client issues in our call tracking system
Provide friendly, courteous, and quality communication to all end users throughout the support process
Grow professionally through on-going training activities and continued learning
Collaborate with organization counterparts and department team members to share knowledge and expertise
Identify optimization potential to continuously increase customer satisfaction and Service Desk quality
Professional competencies
Educational degree/certificate in an information technology related field will be a plus
Ability to analyze hardware and/or software problems
Knowledge of computer systems, hardware, software and peripheral equipment
Basic network skills
Good verbal and written communication skills in English (B2 – upper intermediate)
Very good verbal and written communication skills in Czech (C1 – Advanced)
Personal competencies
Ability and desire to keep up with changing and emerging technologies that affect the business
Excellent verbal and written communication skills with ability to communicate effectively over the phone and electronically
Strong problem solving and analytical skills
Flexibility to work in shifts and on weekends as needed
What we offer
Become part of a corporate culture that actively promotes constructive exchanges between colleagues, customers and partners. Work with us to improve people's lives in the long term. We can offer you interesting, varied tasks and excellent opportunities for advancement, as well as an attractive salary with extensive benefits, all within a dynamic family-owned company.
Benefits
Active participation in challenging developmental projects
Open communication at all levels of the hierarchy
Personal and professional development
Stable work in a friendly team
Free foreign language courses
Training and integration events
Private medical care
Group Insurance
Multisport card