Junior Global IT Service Desk Analyst

You’re an important part of our future. Hopefully, we're also a part of yours Within the B. Braun Group, the “Global Support Team” is looking for a new team member for the position of “Junior Global IT Service Desk Analyst” for the IT Competence Center in Nowy Tomyśl or Poznań, Poland.

Duties and responsibilities

• Respond to incoming calls and web submissions for assistance from and users experiencing technical issues
• Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client specific applications)
• Fulfill Service Requests from end users according to defined procedures
• Document client issues in our call tracking system
• Provide friendly, courteous, and quality communication to all end users throughout the support process
• Grow professionally through on-going training activities and continued learning
• Collaborate with organization counterparts and department team members to share knowledge and expertise
• Identify optimization potential to continuously increase customer satisfaction and Service Desk quality

Professional competencies

• Educational degree/certificate in an information technology related field will be a plus
• Ability to analyze hardware and/or software problems
• Knowledge of computer systems, hardware, software and peripheral equipment
• Basic network skills
• Good verbal and written communication skills in English (B2 – upper intermediate)
• Very good verbal and written communication skills in Czech (C1 – Advanced)

Personal competencies

• Ability and desire to keep up with changing and emerging technologies that affect the business
• Excellent verbal and written communication skills with ability to communicate effectively over the phone and electronically
• Strong problem solving and analytical skills
• Flexibility to work in shifts and on weekends as needed

What we offer

Become part of a corporate culture that actively promotes constructive exchanges between colleagues, customers and partners. Work with us to improve people's lives in the long term. We can offer you interesting, varied tasks and excellent opportunities for advancement, as well as an attractive salary with extensive benefits, all within a dynamic family-owned company.

Benefits

• Active participation in challenging developmental projects
• Open communication at all levels of the hierarchy
• Personal and professional development
• Stable work in a friendly team
• Free foreign language courses
• Training and integration events
• Private medical care
• Group Insurance
• Multisport card