Global IT Support Specialist

4 dni temu

Tysiąclecia Nowy Tomyśl, Polska B. Braun Business Services Poland Pełny etat
About B. Braun Business Services Poland

We are a dynamic company actively promoting constructive exchanges between colleagues, customers and partners. Our goal is to improve people's lives in the long term.

Job Description

You will be an integral part of our Global Support Team, responsible for providing technical assistance to users experiencing issues with software, hardware, and client-specific applications.

Duties and Responsibilities:
  • Respond to incoming calls and web submissions for assistance
  • Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions
  • Fulfill Service Requests from end users according to defined procedures
  • Document client issues in our call tracking system
  • Provide friendly, courteous, and quality communication to all end users throughout the support process
  • Grow professionally through on-going training activities and continued learning
  • Collaborate with organization counterparts and department team members to share knowledge and expertise
  • Identify optimization potential to continuously increase customer satisfaction and Service Desk quality
Required Skills and QualificationsProfessional Competencies:
  • Educational degree/certificate in an information technology related field is a plus
  • Ability to analyze hardware and/or software problems
  • Knowledge of computer systems, hardware, software and peripheral equipment
  • Basic network skills
  • Good verbal and written communication skills in English (B2 – upper intermediate)
  • Very good verbal and written communication skills in Czech (C1 – Advanced)
Personal Competencies:
  • Ability and desire to keep up with changing and emerging technologies that affect the business
  • Excellent verbal and written communication skills with ability to communicate effectively over the phone and electronically
  • Strong problem solving and analytical skills
  • Flexibility to work in shifts and on weekends as needed
Benefits

We offer a range of benefits, including:

  • Active participation in challenging developmental projects
  • Open communication at all levels of the hierarchy
  • Personal and professional development
  • Stable work in a friendly team
  • Free foreign language courses
  • Training and integration events
  • Private medical care
  • Group Insurance
  • Multisport card

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