Aktualne oferty pracy związane z Customer Success Senior Specialist, Next Generation Software Solutions - Warsaw - Bain Global Business Services Center Sp. z o.o.
-
Project Manager @ STX Next
4 tygodni temu
Warsaw, Polska STX Next Pełny etatHi there! We are the biggest European Python Powerhouse with over 19 years of experience, several offices in Poland and deep commitment to Agile principles. Join a group of 500+ professionals dedicated to helping customers build outstanding products. Are you the NEXT one? Job description At STX Next, we take pride in the quality of services we deliver...
-
Azure Cloud Engineer @ STX Next
4 tygodni temu
Warsaw, Polska STX Next Pełny etatHi there! We are STX Next, a global IT consulting company specializing in customer-focused software services. Join a group of 500 professionals dedicated to helping customers build outstanding products. Leveraging the latest advancements in the field, and a passion for innovation, we're shaping the future of technology one project at a time. STX Next is...
-
Customer Success Manager – German Speaking
2 tygodni temu
Warsaw, Polska Trellix Pełny etatCustomer Success ManagerCustomer Success ManagerCustomer Success Manager - German SpeakingCustomer Success Manager - German SpeakingSales Account RepC++ Software Development EngineerSoftware Development Engineer in Test (SDET)Senior Customer Success ManagerEnterprise Inside Sales RepresentativeSenior Software Development EngineerProfessional Services Product...
-
Customer Success Manager – German Speaking
2 tygodni temu
Warsaw, Polska Trellix Pełny etatFederal Civilian Account ManagerFederal Sales Account Manager – ArmyCustomer Success Manager - German SpeakingSr. Solutions EngineerProfessional Services Consulting - ApprenticeStaff Security ResearcherSenior Security ResearcherSecurity ResearcherAccountantFull Stack DeveloperSenior Software Development Engineer in TestSoftware Development Engineer in Test...
-
QA Engineer @ STX Next
4 tygodni temu
Warsaw, Polska STX Next Pełny etatHi there! We are the biggest European Python Powerhouse with over 19 years of experience, and deep commitment to Agile principles. Join a group of 500+ professionals dedicated to helping customers build outstanding products. At STX Next, we are continuously expanding our Quality Assurance capabilities within a vibrant and innovative environment. Our QA...
-
Customer Success Manager
5 miesięcy temu
Warsaw, Polska Teradata Pełny etatCustomer Success Manager Location: Warsaw, Poland Requisition Number: 218090 External Description: Location: the role can be based anywhere in Poland What You’ll Do In this role you will, own the account strategy for engagement, adoption and success planning. Manage and curate existing customer relationships leveraging strong executive relationships...
-
Senior Software Engineer
3 tygodni temu
Warsaw, Polska Digital Hub Warsaw at Bayer Pełny etatJob Title: Senior Software EngineerWe are seeking a highly skilled Senior Software Engineer to join our team at Digital Hub Warsaw at Bayer. As a Senior Software Engineer, you will play a key role in designing, developing, and deploying cutting-edge software solutions using a range of technologies including Node.JS, React, AWS, JavaScript, and TypeScript.Key...
-
Warsaw, Polska Circle K Pełny etatJOB DESCRIPTION Job Description Circle K Business Center is a professional software development hub, responsible for delivering software solutions used by external private and business Circle K customers across the globe. Our software is used on a real scale, Circle K is the global company with over 16.000 stores in 26 countries, serving more than 6...
-
Customer Success Engineer with German
2 miesięcy temu
Warsaw, Polska Infotree Global Solutions Pełny etatCustomer Success Engineer with GermanAs a Customer Success Engineer within the SASE team, you will be part of a business-critical capability to enable our customers’ secure environments. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations.This includes guidance for adoption, accelerated...
-
Big Data Engineering Lead
4 tygodni temu
Warsaw, Polska Pontoon Solutions Pełny etatTechnology Lead (Big Data) (Poland, valid work permit in Poland is required) Our Client is global leader in next-generation digital services and consulting. Our mission is to empower organizations worldwide through cutting-edge technology solutions. With a presence in 54 countries, we've been serving 46 clients since 1981. Our primary focus is on software...
-
Customer Success Manager Software
4 miesięcy temu
Warsaw, Polska RetinAI Medical Pełny etatAbout UsIkerian AG is a leading producer of a cloud-based data management platform designed for the analysis of medical images using advanced AI algorithms. Our platform is classified as a medical device, complying with stringent regulations in both the EU and the US. We are dedicated to improving healthcare outcomes through innovative technology and...
-
Junior Customer Success Engineer @ Avenga
2 miesięcy temu
Warsaw, Polska Avenga Pełny etatCustomer Success Engineer (Sr. CSE), your role drives customer satisfaction and success. Your solid relationship-building skills and extensive expertise enable you to establish trust and rapport with customers, ensuring their needs are met and exceeded. One of your key strengths lies in your ability to effectively assess and analyse customer problems. You...
-
Lead Generation Sales Specialist
1 miesiąc temu
Warsaw, Polska Integral Solutions Pełny etatIntegral Solutions, Informatica Platinum Partner Enterprise, od ponad 20 lat dostarcza nowoczesne rozwiązania IT dla biznesu, oferując usługi m.in. w zakresie integracji danych, Data Engineering (Big Data) oraz Data Governance. Aktualnie poszukujemy Lead Generation Sales Specialist – dynamicznej i zmotywowanej osoby, która dołączy do zespołu...
-
Customer Success Engineer
2 miesięcy temu
Warsaw, Polska Infotree Global Solutions Pełny etatAs a Customer Success Engineer within the SASE team, you will be part of a business-critical capability to enable our customers’ secure environments. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations.This includes guidance for adoption, accelerated integrations with new cloud security...
-
Senior Software Developer Grid AWS
1 tydzień temu
Warsaw, Polska Axiom Software Solutions Limited Pełny etatAs a Developer you will work in agile/not agile frameworks, workshops/events facilitation, teach and communicate with different organizational levels. You will need to be able to understand current organization (AS-IS) and act intransformational environment (TO-BE). You will encourage teams to improve performance and maturity, focusing on delivering value to...
-
Customer Renewals Specialist
1 miesiąc temu
Warsaw, Polska MicroStrategy Poland Pełny etatJob DescriptionMicroStrategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to make better...
-
Senior Software Engineer
2 tygodni temu
Warsaw, Polska myGwork Pełny etatAbout the RoleWe are seeking a highly skilled Senior Software Engineer to join our Crop Science IT division in Warsaw. As a key member of our team, you will be responsible for designing and developing cutting-edge software solutions using Node.JS, React, and AWS.Key ResponsibilitiesWork collaboratively with a global agile development team to deliver and...
-
Sn FullStack Engineer @ Adaptiq
4 tygodni temu
Warsaw, Polska Adaptiq Pełny etatWho we are: Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries. About the Product: We are a dynamic and innovative cybersecurity firm committed to revolutionizing the industry with cutting-edge solutions. Our mission is to empower organizations to...
-
Customer Success Specialist, Customer Interaction
4 miesięcy temu
Warsaw, Polska Triumph International Pełny etatTriumph is one of the world’s largest intimate apparel companies. It enjoys a presence in over 80 countries with the core brands Triumph® and sloggi®. Globally, the company serves 20,000 wholesale customers and sells its products in more than 2,300 controlled points of sale as well as via several own online shops. The Triumph Group is a member of the...
-
Customer Success Manager, CEE
2 miesięcy temu
Warsaw, Polska Elsevier Sp. z o.o. Company Pełny etatAbout the Role The Customer Success Manager (CEE) role will ensure and grow additional revenue opportunities and protect revenue base via a total solution strategic approach within the book of business. Your focus will be on developing existing customers in CEE region, working mostly with Banking and Fintech sectors. Some travel may be required to support...
Customer Success Senior Specialist, Next Generation Software Solutions
2 miesięcy temu
technologies-expected :
Agile
Scrum
responsibilities :
Service management and delivery - Project management and ongoing support (30%)
For less complex cases or as directed;
Manage requirements gathering, set-up, and configuration process of software, coordinating working across clients, case teams, Practices, NGSS, and other internal groups
Support consulting team and clients ad-hoc with technical issues related to software implementation, including at the client site when required
For more complex cases, support more senior team members with the above activities as required
Provide early-stage support (particularly during the deployment phase) for user queries and delegate/escalate issues to other support staff, software product owner, or vendor as appropriate
Work with first-line (helpdesk) resources to provide support for repeatable requests
Ensure documentation is created and maintained for Service Requests, Incidents, and Problems and own activity to push ticket resolution as far left as possible
Proactively manage relationships with case teams and clients to ensure a clear understanding of needs and issues and that they are being addressed
Service management and delivery - Case team and client training (25%)
Lead training of new users on usage of the software across the usage lifecycle – case team and clients (both day-to-day users and senior client leaders)
Manage demo sites, materials, and delivery to Bain and client stakeholders
Own creation, curation, and ongoing management of software training curriculum, including structure, delivery methodology, materials, and other collateral (e.g. videos)
Service management and delivery - IP advisory and software selection (10%)
Develop deep understanding of Transformation IP relevant to ARC and related methodologies (e.g. Bain Accelerated Transformation)
Develop deep understanding of software selection and software configuration options relevant to ARC.
Support senior team members as required in assessing feasibility of software given client’s technology infrastructure
Act as expert advisor to case teams and clients on IP, software selection and software configuration options for less complex cases and support more senior team members as required on complex cases
Product Operations (10%)
Collect, aggregate, and synthesize user feedback to support Product Manager in developing and prioritizing software enhancements and roadmap
Work closely with product team to triage/support client-specific enhancements, advocating for clients within the product team and managing client expectations/communication
Support with monitoring financial and usage profile of software
Team Operations (10%)
Act as a role model and coach for more junior members of the team
Work with tier 1 resources to optimize support materials and processes
Provide escalation point and decision making point for more junior team members
Software product awareness (10%)
Prepares marketing videos and collateral for internal marketing as well as client proposals
Provides new/pipeline case teams with relevant examples from previous users (e.g. dashboard screenshots, training materials, executive presentations)
Provide proactive materials and develop methodologies to ensure clients and case teams are aware of product functionality and capability
Service improvement (5%)
Support with co-ordination and performance of user-acceptance testing for new releases and updates
Monitor software usage across deployments and anticipate any roadblocks for users
Support senior team members, the Product Manager and Product Owner to design and implement new services
As the product scales, assist in the development of tooling, processes and documentation to improve support services
requirements-expected :
BA/MSc or equivalent undergraduate degree
3-5 years working in software deployment, software customer success, or technology-related consulting
At least ~2 years in a customer/client advisory role
Fluent in English
Ability to quickly pick up and apply complex topics
Excellent oral, written, and PowerPoint communication skills
Facility to discuss technical issues with a non-technical audience
Comfort working independently and/or remotely from supervisors in a fast-paced environment
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
life insurance
remote work opportunities
fruits
integration events
dental care
corporate sports team
no dress code
video games at work
coffee / tea
drinks
parking space for employees
leisure zone
christmas gifts
birthday celebration
employee referral program
charity initiatives
